Jessica Goulart
Roseville,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
26
26
years of professional experience
Work History
Customer Service Collections Representative
Pacific Educational Progams
Auburn, CA
04.2021 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Barista
Chachos Mexican Resturant
San Jose, CA
11.2012 - 06.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Collections Representative
Legacy Transportation Inc.
San Jose, CA
12.2002 - 10.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Bookkeeping Administrative Assistant
Pool Water Products
San Jose, CA
12.1997 - 12.2002
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Corrected discrepancies in financial records for balanced books.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Implemented orderly, organized filing systems for easy record retrieval.
- Maintained inventory of office supplies and placed orders.
- Presented monthly, quarterly and annual statements to support financial planning.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Education
Associate of Arts -
San Jose City College
San Jose, CA11.2015
GED -
Wilson High School
Santa Clara, CA06.1997
Skills
- Productivity Standards
- Process Transactions
- Policy and Procedure Adherence
- Support Networks
- Conflict Resolution Techniques
- Administrative and Office Support
- Cultural Awareness
- Microsoft Office
- A/R Functions
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Collections Representative
Pacific Educational Progams
04.2021 - Current
Barista
Chachos Mexican Resturant
11.2012 - 06.2014
Collections Representative
Legacy Transportation Inc.
12.2002 - 10.2019
Bookkeeping Administrative Assistant
Pool Water Products
12.1997 - 12.2002
Associate of Arts -
San Jose City College
GED -
Wilson High School