Jessica Goulart
Roseville,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
26
26
years of professional experience
Work History
Customer Service Collections Representative
Pacific Educational Progams
04.2021 - Current
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Barista
Chachos Mexican Resturant
11.2012 - 06.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Collections Representative
Legacy Transportation Inc.
12.2002 - 10.2019
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Bookkeeping Administrative Assistant
Pool Water Products
12.1997 - 12.2002
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Corrected discrepancies in financial records for balanced books.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Implemented orderly, organized filing systems for easy record retrieval.
- Maintained inventory of office supplies and placed orders.
- Presented monthly, quarterly and annual statements to support financial planning.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Education
Associate of Arts -
San Jose City College
San Jose, CA11.2015
GED -
Wilson High School
Santa Clara, CA06.1997
Skills
- Productivity Standards
- Process Transactions
- Policy and Procedure Adherence
- Support Networks
- Conflict Resolution Techniques
- Administrative and Office Support
- Cultural Awareness
- Microsoft Office
- A/R Functions
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Collections Representative
Pacific Educational Progams
04.2021 - Current
Barista
Chachos Mexican Resturant
11.2012 - 06.2014
Collections Representative
Legacy Transportation Inc.
12.2002 - 10.2019
Bookkeeping Administrative Assistant
Pool Water Products
12.1997 - 12.2002
Associate of Arts -
San Jose City College
GED -
Wilson High School
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