Jessica Graf
Hopewell Junction
Summary
Experienced in health promotion and safety monitoring within the pet care industry. Known for strong communication skills and the ability to create personalized solutions, ready to drive impactful outcomes in animal nutrition and care.
Overview
5
5
years of professional experience
Work History
Nutrition Specialist
Pet Supplies Plus
Fishkill, NY
04.2024 - Current
- Educated customers on proper pet nutrition, fostering informed purchasing decisions.
- Assisted in creating marketing materials highlighting benefits of premium pet nutrition products.
- Expanded clientele base by establishing trust with customers through consistent delivery of reliable information and personalized solutions.
- Educated pet owners on the benefits of proper nutrition, fostering a deeper understanding of the impact of diet on overall wellness.
Shift Leader
Pet Supplies Plus
Fishkill, NY
02.2023 - Current
- Supervised daily operations, ensuring efficiency and adherence to company policies.
- Trained and mentored new team members on customer service standards and product knowledge.
- Managed inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Administered medications as directed by veterinarians to ensure the health and well-being of animals.
Key Holder
PetPro
Lagrangeville, NY
07.2021 - 09.2023
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Implemented promotional displays to enhance product visibility and drive sales.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped the floor, wiped windows and fixtures after closing to maintain an organized and tidy store.
Kennel Attendant
Country Club Kennels
Lagrangeville, NY
07.2022 - 10.2022
- Supervised daily care and feeding of kennel animals to ensure health and well-being.
- Implemented sanitation protocols to maintain clean, safe environment for pets.
- Assisted with training programs for new staff on animal care procedures and safety standards.
- Monitored animal behavior and reported concerns to management for timely intervention.
- Developed enrichment activities to promote mental stimulation and exercise for dogs in care.
Education
Associate of Science - Criminal Justice
Dutchess Community College
Poughkeepsie, NY06-2026
Skills
- Health promotion
- Supplement recommendations
- Animal care
- Patience and tolerance
- Cleaning protocols
- Cash handling
- Staff management
- Scheduling appointments
- Quick decision making
- Safety monitoring
- Customer service
- Data entry
- Telephone etiquette
Timeline
Nutrition Specialist
Pet Supplies Plus
04.2024 - Current
Shift Leader
Pet Supplies Plus
02.2023 - Current
Kennel Attendant
Country Club Kennels
07.2022 - 10.2022
Key Holder
PetPro
07.2021 - 09.2023
Associate of Science - Criminal Justice
Dutchess Community College