Jessica Graham
Clark Mills,NY
Summary
Results-driven leader with expertise in financial management, sales strategies, patient care, and problem resolution. Proven ability to oversee operations and enhance team dynamics, driving efficiency and customer satisfaction. Prepared to leverage skills in a new leadership role to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Office Administrator
CNY Brain and Spine Neurosurgery
New Hartford, New York
01.2026 - Current
- Processed invoice payments and managed incoming and outgoing mail efficiently.
- Answered phone calls while addressing customer inquiries and concerns promptly.
- Reviewed medical records and statements relevant to disability claim evaluations.
- Facilitated communication between patients and providers for surgery clearance appointments.
- Cultivated strong relationships with clients and providers to ensure service satisfaction and effective scheduling.
Manager
RoSo's Cafe and Catering
Utica, NY
04.2022 - 01.2026
- Oversee daily operations of both cafe and catering needs with a primary focus on maintaining excellent customer service and satisfaction.
- Maintaining financial oversight including budgeting, sales tracking, and handling invoices and payments.
- Lead and train staff to ensure high performances, strong team dynamics, and adherence to company and health policies.
- Develop and implement advertising and promotional strategies to increase restaurant visibility and sales.
Childcare Provider
Self Employed
Clark Mills, NY
01.2014 - 10.2024
- Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal social-emotional outcomes.
- Developed relationships with parents, exceeding expectations for customer satisfaction.
- Engaged with the children in various interactions and activities that aided in a nurturing environment that promoted emotional, social, and intellectual growth.
- Managed multiple tasks simultaneously while responding quickly to changing needs of the children.
Customer Service Management/Cashier
Hobby Lobby
New Hartford, NY
08.2017 - 12.2020
- Oversaw front end operations, achieving high input processing percentages in the region through attention to detail and effective workflow management.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Collaborated with management teams to meet sales goals, complete project deadlines, uphold brand standards, and train new team members on store operations.
- Managed inventory and placed weekly orders to maintain optimal supply levels for anticipated demand.
- Cross-trained in various departments to ensure smooth store operations.
Receptionist/Student Stylist
Madison-Oneida BOCES
Verona, NY
09.2014 - 06.2015
- Provided customized hair and skincare services by assessing clients' needs, hair and skin types, and product preferences to design individualized treatment plans.
- Scheduled future appointments to foster client loyalty and drive repeat business.
- Answered phone calls daily to identify customer needs and address questions or concerns.
- Ensured adherence to safety and hygiene standards to promote a safe workspace.
Education
Cosmetology Certification - Cosmetology
Madison Oneida BOCES
Verona, NY06-2015
High School Diploma -
Vernon-Verona-Sherrill High School
Verona, NY06-2015
Skills
- Administrative Skills
- Office Procedures
- Time Management
- Customer Service
- Problem Resolution
- Communication Skills
- Management
- Leadership
- Sales
Timeline
Office Administrator
CNY Brain and Spine Neurosurgery
01.2026 - Current
Manager
RoSo's Cafe and Catering
04.2022 - 01.2026
Customer Service Management/Cashier
Hobby Lobby
08.2017 - 12.2020
Receptionist/Student Stylist
Madison-Oneida BOCES
09.2014 - 06.2015
Childcare Provider
Self Employed
01.2014 - 10.2024
Cosmetology Certification - Cosmetology
Madison Oneida BOCES
High School Diploma -
Vernon-Verona-Sherrill High School