Jessica Graley
Mount Juliet,TN
Summary
Seasoned Operations Supervisor with a proven track record at Ingram Content Group, adept in safety oversight and performance monitoring. Excelled in leading teams to exceed quality assurance goals, leveraging technology and MRP systems for operational efficiency. Skilled in budgeting and cost control, consistently enhancing productivity and operational outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Ingram Content Group
LaVergne, USA
03.2013 - Current
- Oversee shipping, packing and quality control team of 30 associates plus two team leads
- Manage payroll records, daily input in OKG, and administrative duties
- Train, oversee, and ensure the successful training of new hires
- Analyze staffing needs, delegate work based on volume requirements and manage multiple priorities to ensure timely service
- Conduct interviews, select associates for hire and promotions, and complete annual performance reviews
- Monitor budgeting by analyzing cost per unit, volume, hours, and staffing daily
- Ensure company policies are followed daily
- Utilize work systems (PKMS, AS400, and Pathfinder) for tracking and accountability
- Supervise motor drivers in shipping and receiving, and work closely with the IT and transportation departments to resolve issues and meet shipping needs
Operations Team Lead, Stocking
Ingram Content Group
LaVergne, USA
06.2012 - 03.2013
- Led a team of 65+ associates, planning and coordinating workflow to meet departmental goals
- Trained and developed hourly associates, ensuring compliance with company policies
- Coordinated cross-department workflow needs to maintain operational efficiency
Operations Associate
Ingram Content Group
Lavergne, USA
02.2004 - 06.2012
- Picked customer orders using RF scanners and Vocollect headphones
- Packed single and multiple book orders for various customers and stores
- Sorted books manually into individual slots for accurate order fulfillment
Education
Associate Degree - Health Science
Motlow State Community College
01.2018
Freed-Hardeman University
01.2004
Dyersburg State Community College
01.2003
High School Diploma -
Kenwood High School
01.2000
Skills
- Safety oversight
- Performance monitoring
- Quality assurance
- Technology
- Budgeting and cost control strategies
- MRP and ERP systems
Accomplishments
- Dyersburg State Community College: Scholar Athlete
- Freed-Hardeman University: Scholar Athlete
- Motlow State Community College: Phi Theta Kappa Honor Society Member
- Ingram Content Group: Rising Star 2024
Affiliations
- I love coaching little league softball and enjoy the sport.
Certification
- CPR Certified
Timeline
Operations Supervisor
Ingram Content Group
03.2013 - Current
Operations Team Lead, Stocking
Ingram Content Group
06.2012 - 03.2013
Operations Associate
Ingram Content Group
02.2004 - 06.2012
- CPR Certified
Associate Degree - Health Science
Motlow State Community College
Freed-Hardeman University
Dyersburg State Community College
High School Diploma -
Kenwood High School
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