Jessica Grande-Torres
ANAHEIM,CA
Summary
Dedicated to offering exceptional assistance to patients/participants/students. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DSP/ Life Coach
Quality Connections Living Services
06.2024 - Current
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Supervisor/Caregiver
Garden Villa
08.2011 - 10.2024
- Built strong relationships with residents to deliver emotional support and companionship
- Transported individuals to medical appointments
- Communicated with doctors, nurses, residents and other employees to identify and resolve healthcare needs
- Coordinated with other healthcare providers concerning treatment plans for residents
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality resident care
- Ordered all pharmacy supplies and kept check on inventory levels
- Reordered medication to maintain adequate supply
- Reviewed medication orders for accuracy and completeness before administering medication
- Monitored residents' responses to medication to report adverse reactions
Special Education Instructional Aide
Amergis Educational Staffing
11.2023 - 06.2024
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Served as a positive role model for students through consistent demonstration of respect, kindness, and responsibility.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Managed student transitions between activities, ensuring minimal disruption to the learning environment and maximizing instructional time.
- Supported classroom teachers in maintaining an orderly learning environment by addressing behavioral issues promptly and effectively.
Job Coach/Behavioral Aide
Adaptive Behavior Center
02.2022 - 12.2023
- Engaged participants in meaningful conversations, socialization, and activities while providing personal care assistance
- Supported participants with mental support and physical activities to accomplish quality of life and sustain needs
- Provided safe mobility support to help participants move around personal and public spaces
- Guided participants to the restroom to support bladder and bowel relief requirements
- Quickly identified problematic changes in participants behavior and progress by closely monitoring participants and keeping detailed records
- Worked with participants to provide emotional support and closely monitor potentially dangerous changes to behavior
- Paid attention to detail while completing assignments
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Identified issues, analyzed information and provided solutions to problems
Receptionist
Rowntree Gardens
03.2022 - 04.2023
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with residents, and updated resident records
- Kept the reception area clean and neat to give visitors a positive first impression
- Answered the phone promptly and directed incoming calls to correct offices
- Resolved resident problems and complaints
- Restocked supplies and submitted purchase orders to maintain stock levels
- Maintained visitor log for entering and leaving the facility for security purposes
- Organized, maintained and updated information in computer databases
Education
High School Diploma -
Garden Grove District
Garden GroveSkills
- Daily Living Assistance
- Patient Relationship Building
- Behavior Redirection
- Patient Records Documentation and Reporting
- Progress Documentation
- Multitasking and Organization
- Learning disabilities support
Certification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
DSP/ Life Coach
Quality Connections Living Services
06.2024 - Current
Special Education Instructional Aide
Amergis Educational Staffing
11.2023 - 06.2024
Receptionist
Rowntree Gardens
03.2022 - 04.2023
Job Coach/Behavioral Aide
Adaptive Behavior Center
02.2022 - 12.2023
Supervisor/Caregiver
Garden Villa
08.2011 - 10.2024
High School Diploma -
Garden Grove District
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