Jessica Grant
Austell,GA
Summary
Adept at managing customer inquiries and resolving issues with efficiency, demonstrated during my tenure at Direct General Corporation. Excel in professional telephone communication and maintaining a friendly, positive attitude, ensuring high customer satisfaction. Skilled in Salesforce and adept at collaborating across teams, I consistently exceed service goals with a 98% accuracy rate in all tasks. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated Team Player .
Overview
8
8
years of professional experience
Work History
Entry-level- Remote
Direct General Corporation
Memphis, TN
10.2023 - Current
- Handled 50 to 60 calls daily to initiate the claim process.
- Managed a portfolio of payers and ensured timely collections.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
Customer Service Representative- Remote
GE Appliances
Memphis, TN
08.2020 - 10.2023
- Handled inbound calls from 50 to 75 customers daily, ensuring prompt and efficient service.
- Resolved customer inquiries and issues efficiently through remote communication channels.
- Documented customer interactions by adding detailed notes in the system.
- Communicated delivery times and maintenance schedules effectively.
- Processed return pickups efficiently, ensuring customer satisfaction.
- Ensured every caller left satisfied and happy.
Customer Service Associate- Remote
Dish Network Retailer
Memphis, TN
09.2018 - 08.2020
- Maintained knowledge of current sales promotions and new product releases.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Performed additional duties as assigned by management team.
- Followed-up with customers after purchase to ensure satisfaction.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved billing errors to retain revenue and ensure customer satisfaction.
- Addressed and corrected billing errors, contributing to revenue retention.
Customer Service Representative- Hybrid
Walmat
Memphis, TN
01.2017 - 09.2018
- Processed customer returns efficiently, ensuring accurate documentation and timely resolution.
- Handled a variety of customer service duties in a hybrid environment.
- Resolved customer complaints and concerns promptly, ensuring a high level of satisfaction.
- Resolved customer issues related to money grams and paycheck cashing.
- Completed data entry responsibilities to support efficient customer service operations.
- Provided exceptional customer service, maintaining high satisfaction rates.
Education
Certificate Phlebotomist - Health Administration
Superior Care Medical Academy
Southaven, MS05-2017
High School Diploma -
Cornerstone High School
Atlanta, GA03-2004
Skills
- Professional Telephone Communication
- Troubleshooting
- Interpersonal communication
- Customer service
- Flexible and adaptable
- Friendly, positive attitude
- Calm under pressure
- 45 WPM, 98% accuracy
- Microsoft Office Suite products
- Google Chrome
- Salesforce
- Teams
- Zoom
- AS400
- Kronos
- Health care
- HIPAA Certified
- Remote call center
- Medical terminology, verbal, also written
- Multitasker
References
References available upon request.
Timeline
Entry-level- Remote
Direct General Corporation
10.2023 - Current
Customer Service Representative- Remote
GE Appliances
08.2020 - 10.2023
Customer Service Associate- Remote
Dish Network Retailer
09.2018 - 08.2020
Customer Service Representative- Hybrid
Walmat
01.2017 - 09.2018
Certificate Phlebotomist - Health Administration
Superior Care Medical Academy
High School Diploma -
Cornerstone High School