Erica Hernandez

Upland,CA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

years of professional experience

Work History

Order Entry, Customer Service

Aliquantum International Inc.

12.2023 - 06.2025

Order Processing: Accurately enter customer orders into the database or order management system, ensuring all details are correct, including product specifications, quantities, and pricing.
Customer Interaction: Communicate with customers regarding their orders, providing updates on order status, shipment details, and resolving any issues or discrepancies.
Data Management: Maintain accurate records of all customer orders and ensure compliance with company policies and procedures.
Collaboration: Work closely with inventory and shipping departments to ensure timely processing and delivery of orders and collaborate with sales teams to address special customer requests.
Problem Resolution: Handle customer inquiries and troubleshoot any issues related to orders, ensuring high levels of customer satisfaction.
Skills and Qualifications
Attention to Detail: Strong attention to detail to ensure accuracy in order entry and data management.
Customer Service Skills: Excellent communication and interpersonal skills to effectively interact with customers and team members.
Technical Proficiency: Familiarity with order management systems and data entry software; proficiency in Microsoft Office Suite is often required.
Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.

Hostess

Kahramana Restaurant

10.2021 - 02.2023

Greeting guests as they enter and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Answering phone calls, taking reservations.

Customer Service Representative/Receptionist

So Young America

09.2014 - 01.2023

Greet and welcome all guests upon arrival including vendors, clients and customers
Direct guests to the appropriate person and or office
Answer all inquiries and direct all incoming calls, and reply to all customers email inquiries
Update Calendars and schedule meetings
Perform clerical duties such as filing, faxing and photocopying
Maintain general office supplies, ordering and stocking
Ensure reception area is tidy and presentable
Distribute and sort all incoming mail
Skills:
Excellent social skills and ability to manage high volume calls
Strong written and communication skills
Working knowledge of MS word and MS office

Education

High school diploma -

South Hills High School

West Covina, CA

06.2006

Associate of Arts -

Pasadena City College

Pasadena, CA

09.2026

Skills

Strong verbal and written communication
Accounts payable management
Skilled in personal organization
Accounts receivable management
Administrative support expertise
Proficient in Microsoft Outlook

Good Telephone Etiquette
Customer service expertise
Problem-solving skills
Professional telephone communication
Proficient in Microsoft Word
Effective task prioritization

Links

Ericah618@gmail.com

Timeline