Nicole Halasyn
Dunedin,FL
Summary
Aimed for a lasting position that supports continuous growth and potential career advancement within the organization.
Overview
17
17
years of professional experience
Work History
Customer Service & Sales Representative/Order Entry
Sitel Operating Corporation
06.2016 - Current
- I am currently a Supervisor for Starbucks. I take escalated calls to resolve customer’s concerns or account issues. I assist agents with questions, and provide resolutions regarding customer's accounts. On the Macy’s campaign I handled inbound calls, placed orders, and helped direct customers to the correct departments. I also assisted in sales for Macy’s furniture department.
- Starbucks and Macy’s campaign
- Work from home position.
Customer Service & Sales Representative
Teleflora LLC
02.2016 - 05.2016
- I handled inbound calls, placed orders, and up sold products.
- Seasonal
- Work from home position
Customer Service & Sales Representative
Magazine's Direct Inc.
Clearwater, FL
06.2014 - 09.2015
- I maintained an account base that continually met the sales goals set by management; In addition, I helped oversee the sales floor, helped close sales calls for junior reps, and handled most customer dispute calls.
Customer Service Representative/Team Lead/Assistant Manager
Innovative Wealth Builders Inc.
Clearwater, FL
10.2009 - 01.2013
- As a customer service representative I handled inbound calls for consumer debt management customers. I was promoted to team lead, then assistant manager where I oversaw the floor of customer service reps including quality control.
Education
High school Diploma -
Clearwater High School
Clearwater, FL01-2005
Skills
- Delivered exceptional customer support to enhance client satisfaction
- Assisted in clear and effective written and verbal communication
- Supported sales efforts through prospecting and effective closing strategies
- Utilized various customer management software to streamline processes
- Typed at a speed of 35 words per minute
Timeline
Customer Service & Sales Representative/Order Entry
Sitel Operating Corporation
06.2016 - Current
Customer Service & Sales Representative
Teleflora LLC
02.2016 - 05.2016
Customer Service & Sales Representative
Magazine's Direct Inc.
06.2014 - 09.2015
Customer Service Representative/Team Lead/Assistant Manager
Innovative Wealth Builders Inc.
10.2009 - 01.2013
High school Diploma -
Clearwater High School