Rosa Donelson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Supervised and led employees to maintain productivity and customer service levels.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.

•. Ran the cash register and taking customer orders, along with preparing and driving the line.

• Delegated tasks to employees and monitored activities and task completion.
• Educated customers about offerings, promotions and pricing to boost sales.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
• Complied with company safety procedures, policies and regulations to promote safe working environment.

• Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
• Maintained store and maintained appearance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Operated cash register.
• Monitored cash drawers in checkouts to verify adequate cash supply.
• Delegated tasks appropriate to individual employees to provide development opportunities.
• Signed for incoming shipments in manager's absence.
• Suggested additional items and merchandise to boost sales.
• Connected with customers to provide assistance and collect feedback to optimize operations.
• Replenished retail merchandise and displays to deliver strong visual presentation.
• Set up visually appealing promotional displays.
• Invited customers to participate in store activities and special events.

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Delegated daily tasks to team members to optimize group productivity.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Assisted with developing and implementing marketing strategies to improve sales and profitability.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assigned work and monitored performance of project personnel.