Brittany Tarpley
Hollywood,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/Order Entry Clerk
Taylor & Francis Group LLC
Boca Raton, FL
09.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Receptionist
QMED
Hollywood , FL
02.2013 - 09.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Cashier
Paradies Shops
Hollywood , FL
04.2009 - 08.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Miramar High School
Miramar, FL08-2008
Some College (No Degree) - Medical Assisting
Everest University - Tampa
Tampa, FLSkills
- Account Updating
- Complaint Resolution
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Microsoft Excel
- Prioritization
- Microsoft Outlook
- High-Energy Attitude
- Order Processing
- Clerical Support
- Professional Telephone Demeanor
Timeline
Customer Service Representative/Order Entry Clerk
Taylor & Francis Group LLC
09.2019 - Current
Receptionist
QMED
02.2013 - 09.2019
Cashier
Paradies Shops
04.2009 - 08.2013
High School Diploma -
Miramar High School
Some College (No Degree) - Medical Assisting
Everest University - Tampa
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