Jessica Grant
Las Vegas
Summary
Dedicated higher education administrative professional with experience in student services and financial aid support. Detail-oriented and proficient in American Sign Language. Known for my strong communication, organization, and collaborative approach, I am committed to creating a welcoming environment where all students feel supported in reaching their goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II-Financial Aid
College of Southern Nevada
6375 W. Charleston Blvd. Las Vegas, NV 89146
12.2025 - Current
- Provide frontline financial aid services, serving a high volume of students daily.
- Review student accounts and FAFSA ISIR data to explain eligibility for grants, scholarships, loans, and other financial aid programs.
- Maintain FERPA compliance while documenting student interactions and services in PeopleSoft (FACOMS).
- Assist students with FAFSA corrections, Satisfactory Academic Progress (SAP), Return to Title IV (R2T4), Mandatory Pell Grant Recalculations (MPGR), and financial aid appeals.
- Develop individualized plans to help students maintain or regain federal financial aid eligibility.
- Respond to student inquiries in person, by phone, through the office email, and refer complex cases to appropriate specialists as needed.
- Utilize PeopleSoft, OnBase, ProEd Verifier, internal appeal portals, Microsoft Excel, Outlook, and Teams to support daily financial aid operations.
- Stay current on federal financial aid regulations through ongoing training, client service meetings, and FAFSA workshops.
- Complete data entry, reporting, and mail processing to support office operations.
Office Assistant/ Sign Language Aide
College of Southern Nevada
Las Vegas, NV
07.2024 - 12.2025
- Scheduled appointments and coordinated services for students and Disability Resource Center specialists.
- Managed front desk operations, including greeting visitors and handling check-in procedures.
- Provided American Sign Language communication support for Deaf and Hard of Hearing students.
- Coordinated accessible testing services, including scheduling and proctoring exams.
- Maintained confidential student records in compliance with FERPA while fostering a welcoming and inclusive environment.
Sign Language Interpreter-Apprentice
Purple Communications & Z VRS
REMOTE
06.2025 - 12.2025
- Provided accurate, culturally sensitive American Sign Language interpreting services for Deaf consumers and hearing clients in a remote environment.
- Collaborated with interpreter teams during complex and high-volume calls to ensure effective communication.
- Maintained professionalism, confidentiality, and impartiality while interpreting conversations in real time.
- Adapted communication styles to meet individual consumer needs across a variety of situations.
Lead Sales Associate
Sweet Bubble Bath Confections
Las Vegas, NV
11.2021 - 02.2024
- Consistently met sales goals while promoting body care products and customer engagement through the rewards program.
- Resolved customer concerns using strong customer service, communication, and problem-solving skills.
- Collaborated with the business owner to implement sales and customer retention strategies.
Certified Starbucks Barista
Albertsons
Las Vegas, NV
11.2019 - 06.2021
- Prepared beverages and food items while delivering excellent customer service in a fast-paced environment.
- Processed cash register transactions accurately and efficiently.
- Promoted seasonal beverages, merchandise, and store specials to support sales goals.
- Trained new hires on drink preparation and customer service standards, ensuring consistent daily operations.
Education
Bachelor of Science - Deaf Studies: ASL/ English Interpreting
College of Southern Nevada
Las Vegas, NV08-2025
Skills
- Proficient in American Sign Language (ASL)
- Detail-oriented with strong organizational, multitasking, and time management skills
- Student-focused with excellent customer service and interpersonal communication skills
- Collaborative team player who communicates effectively with diverse populations
- Adaptable, dependable, and committed to learning new procedures and responsibilities
Timeline
Administrative Assistant II-Financial Aid
College of Southern Nevada
12.2025 - Current
Sign Language Interpreter-Apprentice
Purple Communications & Z VRS
06.2025 - 12.2025
Office Assistant/ Sign Language Aide
College of Southern Nevada
07.2024 - 12.2025
Lead Sales Associate
Sweet Bubble Bath Confections
11.2021 - 02.2024
Certified Starbucks Barista
Albertsons
11.2019 - 06.2021
Bachelor of Science - Deaf Studies: ASL/ English Interpreting
College of Southern Nevada