Jessica Grant
College of Southern Nevada
Las Vegas
7
years of professional experience
Dedicated higher education administrative professional with experience in student services and financial aid support. Detail-oriented and proficient in American Sign Language. Known for my strong communication, organization, and collaborative approach, I am committed to creating a welcoming environment where all students feel supported in reaching their goals.
Work History
Administrative Assistant II-Financial Aid
10 Months- Provide frontline financial aid services, serving a high volume of students daily.
- Review student accounts and FAFSA ISIR data to explain eligibility for grants, scholarships, loans, and other financial aid programs.
- Maintain FERPA compliance while documenting student interactions and services in PeopleSoft (FACOMS).
- Assist students with FAFSA corrections, Satisfactory Academic Progress (SAP), Return to Title IV (R2T4), Mandatory Pell Grant Recalculations (MPGR), and financial aid appeals.
- Develop individualized plans to help students maintain or regain federal financial aid eligibility.
- Respond to student inquiries in person, by phone, through the office email, and refer complex cases to appropriate specialists as needed.
- Utilize PeopleSoft, OnBase, ProEd Verifier, internal appeal portals, Microsoft Excel, Outlook, and Teams to support daily financial aid operations.
- Stay current on federal financial aid regulations through ongoing training, client service meetings, and FAFSA workshops.
- Complete data entry, reporting, and mail processing to support office operations.
Office Assistant/ Sign Language Aide
1 Year 5 Months- Scheduled appointments and coordinated services for students and Disability Resource Center specialists.
- Managed front desk operations, including greeting visitors and handling check-in procedures.
- Provided American Sign Language communication support for Deaf and Hard of Hearing students.
- Coordinated accessible testing services, including scheduling and proctoring exams.
- Maintained confidential student records in compliance with FERPA while fostering a welcoming and inclusive environment.
Sign Language Interpreter-Apprentice
6 Months- Provided accurate, culturally sensitive American Sign Language interpreting services for Deaf consumers and hearing clients in a remote environment.
- Collaborated with interpreter teams during complex and high-volume calls to ensure effective communication.
- Maintained professionalism, confidentiality, and impartiality while interpreting conversations in real time.
- Adapted communication styles to meet individual consumer needs across a variety of situations.
Lead Sales Associate
2 Years 3 Months- Consistently met sales goals while promoting body care products and customer engagement through the rewards program.
- Resolved customer concerns using strong customer service, communication, and problem-solving skills.
- Collaborated with the business owner to implement sales and customer retention strategies.
Certified Starbucks Barista
1 Year 7 Months- Prepared beverages and food items while delivering excellent customer service in a fast-paced environment.
- Processed cash register transactions accurately and efficiently.
- Promoted seasonal beverages, merchandise, and store specials to support sales goals.
- Trained new hires on drink preparation and customer service standards, ensuring consistent daily operations.
Education
Bachelor of Science - Deaf Studies: ASL/ English Interpreting
Skills
Proficient in American Sign Language (ASL).
Detail-oriented with strong organizational
multitasking
and time management skills.
Student-focused with excellent customer service and interpersonal communication skills.
Collaborative team player who communicates effectively with diverse populations.
Adaptable
dependable
and committed to learning new procedures and responsibilities.
Timeline
Administrative Assistant II-Financial Aid
College of Southern Nevada
12.2025 - CurrentRead More
Sign Language Interpreter-Apprentice
Purple Communications & Z VRS
06.2025 - 12.2025Read More
Office Assistant/ Sign Language Aide
College of Southern Nevada
07.2024 - 12.2025Read More
Lead Sales Associate
Sweet Bubble Bath Confections
11.2021 - 02.2024Read More
Certified Starbucks Barista
Albertsons
11.2019 - 06.2021Read More
College of Southern Nevada
Bachelor of Science from Deaf Studies: ASL/ English Interpreting
Read More