CHARLOTTE LOUVIER
Alpha Chi Omega (WSU Chapter)
SEATTLE,WA
6
years of professional experience
Work History
Building Manager & Administrative Liaison
1 Year 9 Months- Manage daily facility operations, event setups, and building security in WSU's central student union.
- Serve as the primary administrative point of contact for campus meetings, event organizers, vendors, and staff.
- Oversee shift operations, facility cleanliness, and opening/closing procedures.
Social Chair (Event Planning & Risk Management)
1 Year 9 Months- Plan and execute social events and joint chapter functions for a 103-member chapter.
- Manage event budgets, venue communication, and safety/risk management protocols for all functions.
- Oversee chapter safety protocols and ensure strict compliance with university, Panhellenic, and national risk management policies across all hosted events.
Customer Service Representative & Outbound Sales / Cold Caller
4 Years- Conducted outbound cold-calling campaigns to prospective and existing clients for program enrollments and renewals over 3 years.
- Handled front desk operations, payment processing, account management, and high-volume guest inquiries.
- Supervised summer camp counselors and ran daily activities for elementary-aged youth programs.
Lead Coach & Customer Retention Specialist
3 Years- Achieved the highest customer retention rate out of 60+ coaches across 5 consecutive seasons through direct parent communication and relationship management.
- Coached high-energy youth developmental programs while acting as the primary brand representative for families.
- Promoted to Mentor Coach and Lead Coach within one year to train and manage others.
- Redesigned the New-Hire training plan for maximum efficiency.
Education
Bachelor of Arts - Business Administration & Philosophy (Pre-Law Track)
Activities: Finance, Investment & Real Estate (FIRE) Club, Alpha Chi Omega
Skills
Sales & Communication: Outbound Cold Calling
Lead Conversion
Client Retention
Public Speaking
Conflict Resolution
Technical & Software: Microsoft Excel (Proficient)
Microsoft Office Suite
Certifications & Languages: Washington State Food Handlers Permit
Proficient in American Sign Language (ASL)
Timeline
Building Manager & Administrative Liaison
WSU Compton Union Building
01.2025 - CurrentRead More
Social Chair (Event Planning & Risk Management)
Alpha Chi Omega (WSU Chapter)
01.2025 - CurrentRead More
Lead Coach & Customer Retention Specialist
Lil’ Kickers
01.2022 - 01.2025Read More
Customer Service Representative & Outbound Sales / Cold Caller
Arena Sports
01.2021 - 01.2025Read More
Washington State University — Carson College of Business
Bachelor of Arts from Business Administration & Philosophy (Pre-Law Track)
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