Jessica Gravley
Dublin,VA
Summary
Results-driven medical coding and billing specialist with extensive experience at Allen Providing Health Care Inc. Achieved a 30% improvement in billing accuracy through efficient claims processing and insurance verification. Proficient in maintaining patient confidentiality while delivering exceptional customer service. Strong multitasking and organizational skills complement a friendly and approachable demeanor. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
18
18
years of professional experience
Work History
Medical Coding and Billing Specialist for DME
Allen Providing Health Care Inc.
Pulaski, VA
03.2009 - 02.2011
- Billed the appropriate insurance company for the patients' durable medical equipment that was purchased.
- Answered phones and directed phone calls to the appropriate person.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Researched denied claims to determine the cause of denial and corrected errors as needed.
- Analyzed trends in denials in order to recommend process improvements which would reduce the number of denials received.
- Provided administrative support including filing documents, preparing correspondence.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
Office Manager for Engineering Firm
Ground Vibration Consultants, INC
Dublin, US
07.2000 - 12.2004
- Answered all phone calls and directed them to the appropriate party.
- Managed a staff of four assistants under me.
- Met with the DEP in West Virginia at least once a month to go over all surveys completed in order for the DEP to approve the coal mining companies' blasting permits.
- Dealt one-on-one with the CEOs of the mining companies that hired us to complete the surveys.
- Faxed, copied, and filed all paperwork.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Patient Care Technician
DaVita Dialysis Clinic
Radford, US
06.1997 - 01.1999
- Stuck patients' grafts or catheters and hooked the patient up to the device.
- Calculated the patient's weight as they came in to determine how much weight needed to be pulled off of the patient during the course of their treatment.
- Unhooked the patient from the machine when their time was up.
- Provided direct patient care and assistance to healthcare team members.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Helped create a safe environment by following infection control policies.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Collected blood samples from patients for laboratory analysis.
- Administered medications to patients prior to or following dialysis treatments as ordered by physician.
- Educated patients on home care instructions post-treatment, including diet restrictions, medication schedules.
- Ensured that all safety guidelines were followed while providing treatment to patients.
CNA - Certified Nursing Assistant
Highland Manor Nursing Home
Dublin, US
09.1992 - 09.1995
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Some College (No Degree) - Nursing With Psychology Minor
New River Community College
Dublin, VAHigh school or equivalent - General Studies, CNA
Pulaski County High School
Dublin, VASkills
- DME
- Receptionist
- Scheduling
- Filing
- Medical Records
- Insurance Verification
- Office experience
- Customer service
- Patient confidentiality
- HIPAA compliance
- Claims processing
- Record maintenance
- Medical terminology
- Data entry proficiency
- Friendly and outgoing
- Insurance billing
- File management
- Multitasking and organization
- Scheduling appointments
- Telephone reception
- Reception management
- Team support
- Document scanning
- Verbal and written communication
- HIPAA guideline compliance
- Phone reception
- Keyboarding skills
- Supply restocking
- Prioritization and time management
- Complex Problem-solving
- Multi-line phone systems
- Equipment sterilization
- Phone etiquette
- Organization
- Task prioritization
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Medical Coding and Billing Specialist for DME
Allen Providing Health Care Inc.
03.2009 - 02.2011
Office Manager for Engineering Firm
Ground Vibration Consultants, INC
07.2000 - 12.2004
Patient Care Technician
DaVita Dialysis Clinic
06.1997 - 01.1999
CNA - Certified Nursing Assistant
Highland Manor Nursing Home
09.1992 - 09.1995
Some College (No Degree) - Nursing With Psychology Minor
New River Community College
High school or equivalent - General Studies, CNA
Pulaski County High School
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