Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Green

Houston,TX

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Caregiving Manager

CDS In Texas
San Antonio, TX
11.2020 - 04.2024
  • Developed and implemented care plans for individuals with chronic illnesses and disabilities, tracking record of client progress, services rendered, and changes in condition.
  • Created and managed schedules, ensuring full coverage of shifts and services while monitoring performance to maintain high-quality standards.
  • Facilitated effective communication among healthcare professionals to maintain a consistent care plan for clients. Regularly updated families, caregivers, and guardians on the condition and progress towards goals.
  • Ensured compliance with applicable laws and regulations for home health services, while evaluating caregiver performance through observation, feedback from clients and families, and documentation review.
  • Ensured efficient communication amongst families, caregivers, and guardians in order to meet care plan objectives.
  • Regularly examined medical records to detect conditions affecting caregiving services. Established alliances with community providers to reinforce support for clients using home health services.
  • Aided clients in the upkeep of personal hygiene practices as well as compliance with nutrition regimens. Devised an effective care management plan tailored to individual needs and goals.
  • Created work schedules and assigned staff based on workload, space, and equipment availability. Regularly monitored patients' vital signs and medication usage while documenting any discrepancies or concerning reactions.

Property Manager

Lynn Rental Apartment
Chicago, IL
02.2018 - 12.2020
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Efficiently resolved all tenant issues in a timely manner while prioritizing customer satisfaction. Formulated tailored strategies for improving tenant interactions and upholding property policies.

Mail Carrier

USPS
Chicago, IL
03.2013 - 07.2017
  • Sorted mail to be delivered according to route and customer address.
  • Scanned packages for delivery tracking.
  • Collected signatures from recipients of registered mail items.
  • Operated a vehicle in accordance with safety regulations.
  • Responded to customer inquiries regarding postal services and products.
  • Performed regular maintenance checks on assigned vehicle.
  • Verified accuracy of addresses before delivering packages.
  • Ensured compliance with federal laws related to privacy protection.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.

Education

High School Diploma -

Percy L Julian High School
Chicago, IL
06-2007

BBA - Business Administration And Management

Strayer University
Washington, DC

Skills

  • Healthcare knowledge
  • First-aid and CPR
  • Care Planning
  • Medical chart documentation
  • Case assessments

References

References available upon request.

Timeline

Caregiving Manager

CDS In Texas
11.2020 - 04.2024

Property Manager

Lynn Rental Apartment
02.2018 - 12.2020

Mail Carrier

USPS
03.2013 - 07.2017

High School Diploma -

Percy L Julian High School

BBA - Business Administration And Management

Strayer University
Jessica Green