Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel Gomez

1430 Aaron Place,TX

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Overview

7
7
years of professional experience

Work History

Home Health Care Attendant

CDS In Texas
06.2014 - 08.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Maintained a safe and clean environment for patients, reducing the risk of infection or injury.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Call Center Sales Representative

Sears Call Center
09.2011 - 07.2014
  • Increased customer satisfaction by efficiently handling inbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
  • Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
  • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.

Education

Associate of Applied Science - Diagnostic Medical Sonography

St. Philip's College
San Antonio, TX
05-2029

GED -

Frank Tejeda Academy
San Antonio, TX
03-2011

Skills

  • Compassionate caregiving
  • Patient monitoring
  • Patient care
  • Safety procedures
  • Bedside care
  • Emotional support and companionship
  • Multitasking Abilities
  • Excellent communication
  • HIPAA compliance
  • Call center customer service
  • Goal-oriented mindset
  • Stress tolerance
  • Building rapport

Timeline

Home Health Care Attendant

CDS In Texas
06.2014 - 08.2018

Call Center Sales Representative

Sears Call Center
09.2011 - 07.2014

Associate of Applied Science - Diagnostic Medical Sonography

St. Philip's College

GED -

Frank Tejeda Academy

Similar Profiles

CREATE PROFILE