Jessica Green
South Lake Tahoe
Summary
Adaptable Human Resources Professional with background in workforce planning, recruitment strategies, and employee relations. Strengths include knowledge of HR laws and regulations, robust interpersonal skills, and conflict resolution. Demonstrated success in fostering positive work environments and implementing effective human resources policies to enhance overall productivity. Multiple years of experience directing managing large teams and overseeing operational strategies including health and safety, employee training, and routine audits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR Specialist
ExplorUS
South Lake Tahoe, CA
01.2024 - Current
- Successfully opened a newly acquired resort, including a hotel, cabins, campgrounds, general store, restaurant, and marina by meeting staffing needs, handling employee relations and coaching managers through the transition
- Recruited, onboarded, and managed all Human Resource needs for the property, onboarding and off-boarding around 130 employees for the season
- Ensured compliance with all federal and California state labor laws regarding wages and hours worked, processing bi-weekly payroll and administering benefits for 200 employees
- Established and maintained trusted relationships around organization to optimize business and employee experience
- Analyzed compensation data to maintain competitive and equitable pay structures, including job evaluations and performance management
- Supported workforce planning and staffing strategies to align with organizational goals and objectives
- Managed HR information systems (HRIS) to ensure efficient data management, reporting, and accurate bi-weekly payroll
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers
- Achieved compliance across the property in numerous areas including food and beverage certificates, CA mandated trainings, OSHA audits, and employee safety trainings
Estate Manager
Diamond Terrace Vineyards
Calistoga, CA
08.2020 - 05.2023
- Managed day-to-day operations of a 16-acre property with multiple structures, a rental unit, and a vineyard, which included budgeting, negotiations, and contractor management
- Planned renovations and executed projects to modernize buildings, clean up property, and implement fire safety standards, increasing property value by 20%
- Facilitated work orders, inspections, lease agreements, and tenant relations for rental units, while ensuring compliance with permits and building codes, resulting in higher rent profits
- Built relationships, improved vendor communications, and initiated farming practices to improve fruit quality, and secure a new grape sale contract at a 60% price increase
- Results to lead to the production of the 2022 Wallis Estate Diamond Terrace Vineyard Cabernet, by infamous Thomas Rivers Brown, awarded 92 points by Wine Enthusiast and 97 points by Tasting Panel Magazine
HR & Operations, Senior Manager
The RealReal
San Francisco, CA
09.2018 - 04.2020
- Directed the largest e-commerce department in the e-commerce warehouse, overseeing 100 direct reports, coaching multiple managers, and leading a remote team
- Full-cycle Human Resources focusing on recruitment, talent development, change management, and policy creation
- Implemented processes across the company to streamline daily operations leading to successful transition through the company's expansion and IPO
- Conceptualized a company-wide performance management strategy utilizing more frequent conversations to develop a feedback culture, achieving clearer goals for the teams, higher employee engagement, and a 30% increase in KPI's
- Met SLA's and productivity targets by meeting staffing goals, working cross-functionally, and implementing a tiered training program, which attributed to a large decrease in processing errors and customer issues
- Enhanced culture and increased retention by restructuring pay, creating growth opportunities, streamlining communications, and championing an open-door policy
- Designed better tools for data collection, providing more visibility into product movement and team metrics which improved quality control and allowed for more constructive coaching
- Frequently utilized data to drive decisions, for example, implementing timesheet audits to manage payroll and ensure compliance with CA law, reducing associated costs by 40%
HR & Operations Manager
Burberry
San Francisco, CA
11.2014 - 09.2018
- Managed all Human Resources functions including paperwork processing, talent development, payroll, and performance management
- Acting District Manager; traveled to train new employees, implement processes, perform audits, and help open new retail stores
- Built out streamlined HR processes and created management trainings around file management, timekeeping, reviews, onboarding, and trainings
- Reduced operating costs by 25% through efficient P&L management, vendor management, and collaborative work to monitor product movement
- Led team in generating $3.5 million over two years by leading the first omnichannel implementation on the West Coast including pilot testing, process setup, and store roll-outs
- Developed organizational processes incorporated across the U.S. to streamline inventory control, which led to a decrease in shrinkage, improved sales metric, and faster product turnover
- Ensured the 6-story historic building consistently met all OSHA standards, building codes, and safety audits while managing all facility needs around HVAC, lighting, plumbing, electrical
- Partnered with senior leaders in understanding business needs and providing solutions to drive operational excellence and meet retail goals
Operations Supervisor
Burberry
Sacramento, CA
08.2011 - 11.2014
Education
Bachelor of Science - Finance
California State University, Sacramento
Sacramento, CA12-2010
Skills
- Interpersonal communication
- Employee relations
- Hiring and onboarding
- HRIS management
- Critical thinking and data analytics
- HR strategy development
- Leadership and people development
- Change management
Certification
SHRM-CP In Progress- Studying for December 2025 test
Timeline
HR Specialist
ExplorUS
01.2024 - Current
Estate Manager
Diamond Terrace Vineyards
08.2020 - 05.2023
HR & Operations, Senior Manager
The RealReal
09.2018 - 04.2020
HR & Operations Manager
Burberry
11.2014 - 09.2018
Operations Supervisor
Burberry
08.2011 - 11.2014
Bachelor of Science - Finance
California State University, Sacramento
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