Miklynn Spencer
Leander,TX
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to quickly adapt to new environments. Committed to contributing to team success while actively pursuing professional development opportunities. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor. Prepared to leverage expertise and enthusiasm to make a meaningful impact within a collaborative team setting.
Overview
16
16
years of professional experience
Work History
Camp Host - Customer Service
ExplorUS
06.2025 - 10.2025
- Coordinated campsite activities, enhancing guest engagement and satisfaction.
- Managed reservations and check-ins to ensure efficient campground operations.
- Provided guidance on local attractions, improving visitor experience and promoting community resources.
- Oversaw maintenance of facilities, ensuring cleanliness and safety standards were consistently met.
- Improved overall guest satisfaction by promptly addressing inquiries or concerns related to their stay at the campground.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Account Manager
Alliance Consumer Group
07.2025 - 09.2025
- Developed strong client relationships to enhance customer satisfaction and retention.
- Delivered tailored solutions to meet client needs and exceed expectations.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed client feedback to identify areas for service improvement and growth opportunities.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Senior Account Executive
Astound Business Solutions
04.2023 - 09.2024
- Upsell existing accounts while developing new business selling technology and security solutions to respond to evolving landscapes
- Lead consultative conversations converting solution oriented selling through listening / learning client business operations
- Identify buyer personas, pain points, and decision criteria to facilitate successful agreements
- Analyzed key competitors to respond to potential competitive threats
- Managed full sales lifecycle from initial contact to post-sale follow-up, consistently ensuring exceptional customer satisfaction through personalized solutions, proactive communication, and timely issue resolution.
Enterprise Account Executive
Spectrum Enterprises LLC
09.2013 - 04.2023
- Prospected and qualified leads, built relationships and executed sales strategies to drive new business
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit
- Articulated and demonstrated product concepts and offerings to clients
- Serviced accounts and proposed new products and services to maximize revenue
- Worked with project management and sales support departments to provide total support to clients
- Met and exceeded quota sales goals to achieve standards and expectations.
Small Business Sales Consultant
ADT Security Services
06.2009 - 09.2013
- Engaged in daily cold calls in-person and via telephone
- Developed and managed strong and growing pipelines of prospective customers
- Negotiated prices, terms of sales and service agreements
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base through referrals
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
University of North Alabama
Florence, Alabama, ALUniversity of North Alabama
Florence, Alabama, ALSkills
- Territory management
- Prospecting
- Teamwork and collaboration
- Adaptability and flexibility
- Account management
- CRM systems
- Revenue growth
- Relationship building and management
- Business development
- Pipeline management
- Strong presentation skills
- Sales methodologies
Timeline
Account Manager
Alliance Consumer Group
07.2025 - 09.2025
Camp Host - Customer Service
ExplorUS
06.2025 - 10.2025
Senior Account Executive
Astound Business Solutions
04.2023 - 09.2024
Enterprise Account Executive
Spectrum Enterprises LLC
09.2013 - 04.2023
Small Business Sales Consultant
ADT Security Services
06.2009 - 09.2013
High School Diploma -
University of North Alabama
University of North Alabama