Jessica Green
Cuyahoga Falls,OH
Summary
Proactive professional with a strong background in store management, recognized for driving sales and fostering customer relationships. Dedicated to implementing strategies that improve operational efficiency and deliver exceptional customer service.
Overview
21
21
years of professional experience
Work History
Store Manager
Clarks
08.2024 - Current
- Served as training ambassador selected by corporate leadership to develop underperforming managers.
- 14% growth in sales my first year with no turnover in staff.
- Traveled with small team to manage new-store setup and train staff.
- Led team in achieving sales targets through effective staff training and motivation.
- Implemented visual merchandising strategies to enhance customer experience and drive foot traffic.
- Analyzed sales data to identify trends, informing inventory decisions and promotional strategies.
- Oversaw employee scheduling, optimizing labor costs while meeting service demands.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Goodwill Columbus
01.2022 - 08.2024
- Enhanced operational efficiency by streamlining processes and reducing waste in supply chain management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Aligned hiring and development practices with company mission through recruitment and growth of adults with barriers.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Warehouse Associate
Target
01.2020 - 01.2022
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Received and processed incoming shipments, ensuring accurate documentation and inventory management.
- Maintained cleanliness and organization of work areas to promote safety and operational efficiency.
- Collaborated with team members to optimize workflows and meet daily production goals.
- Trained new associates on standard operating procedures and safety protocols to enhance team performance.
Operations Manager
Michaels
08.2015 - 12.2019
- Streamlined inventory management processes to enhance accuracy and reduce stock discrepancies.
- Mentored team members in best practices for customer service and operational efficiency.
- Used training materials to onboard new staff on standard operating procedures and safety protocols.
- Fostered a culture of continuous improvement through regular performance reviews and feedback sessions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Department Lead
Barnes and Nobles
03.2006 - 08.2011
- Supervised daily operations to ensure effective merchandising and customer service standards.
- Cross-trained to lead store teams, including Café and Newsstand.
- Led the execution of promotional events, enhancing customer engagement and sales performance.
- Fostered a collaborative team environment, promoting communication and accountability among staff members.
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
Education
High School Diploma -
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
Timeline
Store Manager
Clarks
08.2024 - Current
Store Manager
Goodwill Columbus
01.2022 - 08.2024
Warehouse Associate
Target
01.2020 - 01.2022
Operations Manager
Michaels
08.2015 - 12.2019
Department Lead
Barnes and Nobles
03.2006 - 08.2011