Jessica Greene
San Antonio,TX
Summary
Energetic owner of successful full service dog grooming shop with 10+ years of experience.
Dedicated to Energetic [Job Title] successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Hardworking Assistant Supervisor bringing [Number] years of [Industry] experience. Proficient in managing people and resources to accomplish challenging objectives. Ambitious Assistant Supervisor eager to take on increasing responsibility to enhance business operations. Offering [Number] years of experience in industry and willingness to take on any function with resourceful and adaptable approach.
Customer-oriented Supervisor with [Number] years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in [Type] industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Motivational Supervisor with [Number] years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate about animal health and wellness. Professional in handling basic needs, care and exercise. Diligent and hardworking [Job Title] dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care. Devoted [Job Title] with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Supervisor and Dog Groomer
Loyal Companion
Dedham, MA
08.2022 - 12.2022
- Coordinated daily activities and supervised staff to ensure efficiency.
- Resolved customer complaints promptly and effectively.
- Conducted periodic inventory checks to ensure accuracy of stock levels.
- Maintained records of all products sold, returns and exchanges.
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
- Ensured safety regulations were followed at all times by employees.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Filed paperwork and submitted reports to upper management.
- Adhered to company policies and guidelines while managing daily operations of the store.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Increased volume of work while maintaining high level of accuracy and quality.
- Executed in-store training sessions to educate employees on products and company policies.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Performed minor medical procedures such as gland expression and flea treatments.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Scheduled appointments for clients using online software programs.
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Kept detailed records of services performed for each animal client.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Handled cash transactions accurately when accepting payment from customers.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Supervised apprentice groomers during daily operations.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Organized promotional events such as adoption drives or fundraisers that benefit local animal shelters.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Bathed approximately [Number] animals per [Number]-hour shift.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Cared for pets during owners' absences.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Walked dogs while enforcing good behavior and manners.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Prepared food to meet needs of animals under care with appropriate meals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Taught animals sit, stay and other basic commands.
- Screened individuals interested in adopting pets.
Restaurant and Bar Service
Union Brewhouse
Weymouth, MA
05.2022 - 08.2022
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Recorded orders accurately into the Point of Sale system.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Accurately tallied checks at the end of each shift.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Monitored inventory levels of all products used in restaurants operations.
- Communicated effectively with kitchen staff regarding order status updates.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Complied with safety procedures when handling food items or cleaning materials.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Provided exceptional service to high volume of daily customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted frequent visitors by name and explained new promotions.
Shop Owner
Dot Dogs
Dorchester, MA
2010 - 05.2021
- Created a customer loyalty program to reward repeat customers.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory levels by ordering stock as needed.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Researched industry trends to stay current on market changes.
- Ensured compliance with safety regulations in the shop environment.
- Updated point-of-sale systems with accurate product information.
- Performed regular maintenance checks on equipment used in the shop.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Trained, recruited and selected shop employees.
- Directed and managed employees to consistently meet performance targets.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Led startup and creation of operational procedures and workflow planning.
- Hosted special events to boost brand awareness and increase community engagement.
AutoCAD Drafter
Elkus Manfredi Architects
Boston, MA
06.2006 - 09.2008
- Developed accurate and detailed CAD drawings from skhes, specifications, and other data sources.
- Edited existing CAD documents to meet project requirements.
- Collaborated with engineers, architects, and designers on design concepts.
- Assisted in the development of construction plans and technical drawings.
- Reviewed shop drawings for compliance with project specifications.
- Analyzed customer feedback regarding product designs for improvements.
- Maintained up-to-date knowledge of industry standards and trends.
- Validated drawings against customer specifications prior to release.
- Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
- Collaborated with architects, engineers and customers to quickly resolve planning and construction issues on over [Number] projects.
- Delivered AutoCAD designs and blueprints to [Job title] and coordinated subcontractors to achieve construction project goals.
- Participated in design meetings and coordinated with design team to incorporate client requirements and align plans.
- Produced drawings using CAD software, drafting machines or hand tools.
- Obtained and assembled data to complete architectural designs.
- Rendered colored drawings of landscape and interior designs for client presentations.
- Finished and duplicated drawings and documentation packages using blueprinting, photography and other duplicating methods.
Education
All Breed Dog and Cat Grooming
Medford School of Dog Grooming
Medford, MA04-2010
Architecture
Boston Architectural College
Boston, MACommunications
University of California, Santa Barbara
Santa Barbara, CAAffiliations
- Gardening, landscaping
- health/fitness/nutrition
Accomplishments
- Dot Dogs Best of Boston Dog Grooming Shop
Certification
- Dog grooming Certification
- Massachusetts Real Estate License
Timeline
Assistant Supervisor and Dog Groomer
Loyal Companion
08.2022 - 12.2022
Restaurant and Bar Service
Union Brewhouse
05.2022 - 08.2022
AutoCAD Drafter
Elkus Manfredi Architects
06.2006 - 09.2008
Shop Owner
Dot Dogs
2010 - 05.2021
All Breed Dog and Cat Grooming
Medford School of Dog Grooming
Architecture
Boston Architectural College
Communications
University of California, Santa Barbara