Jessica Greenhagel
Saint Charles
Summary
Accomplished store manager known for operational excellence and seamless multitasking. Expertise in customer relations and staff development, committed to fostering a positive work culture and achieving strategic business outcomes.
Overview
21
21
years of professional experience
Work History
Store Manager
Lane Bryant
2015.09 - 2025.09
- Directed daily operations to enhance customer service and store performance.
- Implemented staff training programs to improve sales techniques and product knowledge.
- Mentored team members, fostering a collaborative environment for personal growth.
- Conducted performance evaluations, providing constructive feedback to improve employee engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Team Leader
Target
2004.09 - 2014.02
- Led team in achieving operational goals and enhancing customer satisfaction.
- Trained new employees on company policies and best practices for efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling and workflow to ensure seamless store operations during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
Education
High School Diploma -
St, Charles High School
St. Charles, IllinoisSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Work Planning and Prioritization
- Retail inventory management
- Shift scheduling
- Recruitment and hiring
- Team building and leadership
- Goals and performance
Timeline
Store Manager
Lane Bryant
2015.09 - 2025.09
Team Leader
Target
2004.09 - 2014.02
High School Diploma -
St, Charles High School