JESSICA GRIGGS
Auburn,AL
Summary
Dynamic business professional with a proven track record of driving revenue growth through hands-on sales, marketing, and customer service in fast-paced, competitive environments. Extensive administrative and management experience in marketing and retail, combined with a strong background in mortgage processing, includes evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Expertise in streamlining procedures to enhance efficiency and foster team collaboration, demonstrating reliability and adaptability to meet evolving demands. Excellent communication and problem-solving skills complement technical proficiency in mortgage software and regulatory guidelines, consistently focused on achieving outstanding results.
Overview
14
14
years of professional experience
Work History
Showroom Sales Consultant
Thompson Supply
Opelika, AL
08.2024 - Current
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted customers in selecting products that meet their specific needs and preferences.
- Managed inventory levels effectively to ensure stock availability and reduce shortages.
- Collaborated with team members to create engaging showroom displays that enhance product visibility.
- Implemented upselling techniques that increased average transaction values consistently.
- Led sales initiatives that drove revenue growth while maintaining high customer satisfaction ratings.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
- Handled client inquiries efficiently by utilizing expert product knowledge and problem-solving skills for successful outcomes.
- Increased client satisfaction by addressing their needs and concerns promptly and professionally.
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Mortgage Loan Processor
Mortgage Right
Auburn, AL
07.2019 - 03.2023
- Led initiatives to enhance customer service, resulting in improved client satisfaction scores through effective follow-up strategies.
- Developed training materials for staff on new systems and regulatory changes impacting mortgage processing operations.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Set up and completed loan submission packages.
- Improved loan processing time by streamlining the application review process and enhancing communication with clients.
- Mitigated financial risks, conducting in-depth analysis of applicants' financial stability and potential for repayment.
- Achieved high levels of accuracy in document processing, double-checking details against application requirements.
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
- Improved approval rates with comprehensive background and credit checks on all mortgage applications.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Reviewed and validated details of loan applications and closing documentation.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Mortgage Loan Processor
National Bank of Commerce
Opelika, AL
02.2018 - 05.2019
- Processed mortgage applications ensuring compliance with regulatory standards and internal policies.
- Reviewed loan documentation for accuracy and completeness to facilitate timely approvals.
- Coordinated with underwriters and loan officers to streamline communication and expedite processing times.
- Trained junior processors on best practices in mortgage processing and compliance requirements.
- Analyzed applicant credit reports to assess risk and determine eligibility for various loan products.
- Implemented process improvements that reduced turnaround time for loan approvals by enhancing workflow efficiency.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
Mortgage Loan Coordinator
Regions Bank
Auburn, AL
11.2016 - 02.2018
- Primary point of contact for customers; scheduling appointments, collecting and processing documentation for applications to ensure timely closings.
- Maintaining communication with third party services; ensuring receipt of necessary documents such as title, appraisal, insurance, and closing agents.
- Creating, managing and distributing all management reports and any other administrative tasks as needed.
- Preparing and processing files for submission to Operations Department. Schedules customer application appointments for Mortgage Loan Originators
- Obtains closing agent approvals and changes
- Prepared file for submission to the Operations department
- Collaborated with underwriting teams to resolve issues and facilitate timely decision-making on loans.
- Analyzed borrower financial information to assess risks and determine eligibility for various loan products.
- Coordinated closely with title companies, appraisers, inspectors, insurance agents, attorneys-ensuring smooth transactional flow from start to finish.
- Managed a high volume of mortgage loan applications, ensuring timely processing and approval.
- Exceeded performance expectations consistently while meeting deadlines within a fast-paced work environment.
- Assisted in training new Mortgage Loan Coordinators, sharing industry knowledge and best practices.
- Improved customer satisfaction rates with timely and accurate loan application updates.
- Obtains corrections for any audit or post-closing exceptions required from the Mortgage Loan Originator (MLO)
Property Manager/ HOA Manager
Toland Realty
Auburn, AL
07.2015 - 11.2016
- Manage Properties, Homeowner and Condo Associations
- Collect monthly rent
- Setup and control Social media for Toland Realty on all social media accounts
- Answer incoming leads and distribute to agents
- Handle all maintenance issues with properties including estimates and oversee the work being done
- Setup new Homeowners and tenants in the software system
- Turn over units as tenants move out including walkthroughs and repairs
- Report monthly financials to homeowners
Office Manager (HR Director/Recruiter)
FIRE, Inc.
Atlanta, GA
10.2012 - 07.2015
- Manage company recruiting by managing SEO and ad posts, booking a minimum of 30 interviews per day to maintain 5096 retentions, and conducting interviews (ranked 4th in nation by AT&T for recruiting for sales positions)
- Control company social media updates (Facebook, Twitter, LinkedIn, blogs, WordPress, press releases)
- Perform all HR duties (i.e. paperwork, legal compliance, background checks, financial reporting, business trip invoices, payroll spreadsheet)
- Act as direct assistant to company president and manage all schedules, policies and procedures for company and employees
- Streamlined office operations by implementing new scheduling systems to enhance productivity.
- Managed vendor relationships, ensuring timely delivery of supplies and cost-effective procurement.
- Led training sessions for new staff on office protocols and software systems, enhancing team performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Opelika High School
Opelika, AL05-2003
Skills
- Excellent written and verbal communication
- Excellent written and verbal communication
- Excellent written and verbal communication
- Excellent written and verbal communication
- Excellent written and verbal communication
- Excellent written and verbal communication
- Excellent written and verbal communication
- Excellent written and verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved perfect audits: Maintained a 100% compliance rate with TRID, RESPA, and internal underwriting guidelines across 500+ closed files.
- Reduced error rates: Decreased conditional approval times by 30% by proactively auditing submitted files for missing income, asset, and credit documentation.
- Cleared stipulations swiftly: Cut stips in half by establishing strong communication channels and setting clear document expectations with borrowers and loan officers.
Timeline
Showroom Sales Consultant
Thompson Supply
08.2024 - Current
Mortgage Loan Processor
Mortgage Right
07.2019 - 03.2023
Mortgage Loan Processor
National Bank of Commerce
02.2018 - 05.2019
Mortgage Loan Coordinator
Regions Bank
11.2016 - 02.2018
Property Manager/ HOA Manager
Toland Realty
07.2015 - 11.2016
Office Manager (HR Director/Recruiter)
FIRE, Inc.
10.2012 - 07.2015
High School Diploma -
Opelika High School