Jessica Grzybowski
Cuyahoga Falls,OH
Summary
Experienced Bartender & Server with over 15 years of experience in Food & Beverage Industry, with experience and knowledge in customer service and retail. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Leo's Italian Social
06.2022 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Generated higher ticket averages by training employees on suggestive up-selling techniques
Lead Bartender
Olive Garden
07.2021 - 05.2022
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Cash handling
- Liquor inventory & Liquor ordering
- Certified trainer
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept bar presentable and well-stocked to meet customer needs.
Server & Bartender
Outback Steakhouse
09.2017 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- All bartending duties when I bartender.
Server
Texas Roadhouse
08.2016 - 08.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers
Education
Nordonia High School
Macedonia, OH09.2005
Skills
- Age Identification and Compliance
- Cocktail Service
- Responsible Alcohol Service
- Professional Service Standards
- Outstanding Customer Service
- Bar Operations and Logistics
- Menu Memorization
- Food and Beverage Service
- Preparing Garnishes
- TIPS Certified
- Alcohol Ordering
- Responsible Serving
- Aloha POS
- Mixology Techniques
Certification
- Certified Alcohol and Bar Safety
- Food Handlers safety certification
Timeline
Bartender
Leo's Italian Social
06.2022 - 11.2022
Lead Bartender
Olive Garden
07.2021 - 05.2022
Server & Bartender
Outback Steakhouse
09.2017 - 07.2021
Server
Texas Roadhouse
08.2016 - 08.2017
Nordonia High School
- Certified Alcohol and Bar Safety
- Food Handlers safety certification
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