Jessica Guardado
Aurora,IL
Summary
I am a well rounded, energetic, and ambitious student and worker with 6+ years of customer service experience. From working in restaurant spaces to trades jobs I have mastered my communication, critical thinking, and adaptability skills to be a reliable worker.
Overview
5
5
years of professional experience
Work History
Fiber Optic Technician
JP Communications
Janesville, WI
03.2023 - 01.2024
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Worked with diverse types of weather and ground conditions.
- Operated hand tools and power equipment according to company safety procedures.
- Developed and implemented customized service plans to meet customer needs.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated to customers proper methods for operating equipment after it had been installed
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
Shift Lead
Clean Juice
Naperville, IL
09.2021 - 01.2024
- Prepared and served juices and blended drinks.
- Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Improved customer satisfaction by crafting delicious and visually appealing smoothies tailored to individual preferences.
- Cut, diced and chopped fresh ingredients and toppings for smoothies.
- Took customer orders and accurately processed in system.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Achieved consistently positive feedback from customers with attentive and friendly service.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Implemented creative marketing strategies to attract new customers, expanding the smoothie bar's clientele base.
- Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.
Restaurant Team Member
Panda Express
Oswego, IL
10.2019 - 05.2020
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Server
Maciano's Pizza & Pastaria
Aurora, IL
10.2018 - 10.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts - Digital Media
Waubonsee Community College
Sugar Grove, IL05.2024
High School Diploma -
Oswego East High School
Oswego, IL05.2021
Skills
- Work Order Management
- Customer Service
- System Installation
- Technical Troubleshooting
- Device Installation
- Power Tools
- Positive Attitude
- Opening and Closing Duties
- Up-Selling
- Food Preparation
- Menu Memorization
- Beverage Preparation
- POS Systems
- Cash Handling
- Friendly and Outgoing
- New Hire Training
- Active Listener
- Team Leadership
- Order Taking
- Adaptive and Creative
- Smoothie Making
Languages
English
Native or Bilingual
Timeline
Fiber Optic Technician
JP Communications
03.2023 - 01.2024
Shift Lead
Clean Juice
09.2021 - 01.2024
Restaurant Team Member
Panda Express
10.2019 - 05.2020
Server
Maciano's Pizza & Pastaria
10.2018 - 10.2019
Associate of Arts - Digital Media
Waubonsee Community College
High School Diploma -
Oswego East High School