Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Guardado

Aurora,IL

Summary

I am a well rounded, energetic, and ambitious student and worker with 6+ years of customer service experience. From working in restaurant spaces to trades jobs I have mastered my communication, critical thinking, and adaptability skills to be a reliable worker.

Overview

5
5
years of professional experience

Work History

Fiber Optic Technician

JP Communications
Janesville, WI
03.2023 - 01.2024
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Worked with diverse types of weather and ground conditions.
  • Operated hand tools and power equipment according to company safety procedures.
  • Developed and implemented customized service plans to meet customer needs.
  • Discussed and recommended service options with customers and explained costs involved.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Demonstrated to customers proper methods for operating equipment after it had been installed
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.

Shift Lead

Clean Juice
Naperville, IL
09.2021 - 01.2024
  • Prepared and served juices and blended drinks.
  • Promoted healthy lifestyle choices by educating customers on the nutritional benefits of different ingredients.
  • Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Improved customer satisfaction by crafting delicious and visually appealing smoothies tailored to individual preferences.
  • Cut, diced and chopped fresh ingredients and toppings for smoothies.
  • Took customer orders and accurately processed in system.
  • Maintained a clean and organized workspace, ensuring efficient service during peak hours.
  • Achieved consistently positive feedback from customers with attentive and friendly service.
  • Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
  • Implemented creative marketing strategies to attract new customers, expanding the smoothie bar's clientele base.
  • Provided personalized recommendations for smoothie options based on customer needs or dietary restrictions.

Restaurant Team Member

Panda Express
Oswego, IL
10.2019 - 05.2020
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

Server

Maciano's Pizza & Pastaria
Aurora, IL
10.2018 - 10.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate of Arts - Digital Media

Waubonsee Community College
Sugar Grove, IL
05.2024

High School Diploma -

Oswego East High School
Oswego, IL
05.2021

Skills

  • Work Order Management
  • Customer Service
  • System Installation
  • Technical Troubleshooting
  • Device Installation
  • Power Tools
  • Positive Attitude
  • Opening and Closing Duties
  • Up-Selling
  • Food Preparation
  • Menu Memorization
  • Beverage Preparation
  • POS Systems
  • Cash Handling
  • Friendly and Outgoing
  • New Hire Training
  • Active Listener
  • Team Leadership
  • Order Taking
  • Adaptive and Creative
  • Smoothie Making

Languages

English
Native or Bilingual

Timeline

Fiber Optic Technician

JP Communications
03.2023 - 01.2024

Shift Lead

Clean Juice
09.2021 - 01.2024

Restaurant Team Member

Panda Express
10.2019 - 05.2020

Server

Maciano's Pizza & Pastaria
10.2018 - 10.2019

Associate of Arts - Digital Media

Waubonsee Community College

High School Diploma -

Oswego East High School
Jessica Guardado