Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Guaricela

Carteret,NJ

Summary

Versatile Crew Leader with experience delegating tasks effectively. Offering exemplary interpersonal and communications skills. Delivering quality service and maintaining high levels of satisfaction. Bilingual Operator with 10+ years of experience, issue resolution expertise.


Overview

10
10
years of professional experience

Work History

Airport Operation Lead Crew Member

JetBlue
11.2016 - Current
  • Providing exceptional customer service with over 500 customers each day
  • Maintain engagement of the 24/7 operation and provide support to Crewmembers
  • Collaborate with other Customer Support and JetBlue teams to build effective relationships of alignment and unity
  • Research and troubleshoot errors/inconsistencies with flight information, compensation requests, and specific details in tools including (but not limited to) Sabre Interact and in line with company policies and procedures
  • Delegating 30-40 crew members per shift and managed flight assignments in a manner that supports the operation's strategic goals for the best performance
  • Operation of airport equipment, e.g
  • Customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc
  • Supports, coaches, and trains Airports Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback
  • Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.

Junior Bank Teller

Wells Fargo
03.2014 - 09.2012
  • Processing daily client transactions, including deposits, withdrawals, money transfers, loan payments, and processing cashier's check
  • Capable of using Quicken & and other forms of banking software, proficient with Microsoft office Suite as A native English speaker and fluent Spanish speaker
  • Providing leadership and conflict resolution in all aspects
  • Educate team members on identifying sales opportunities and referring to customers to appropriate branch employees and business partners
  • Implementing reward incentives to ensure to ensure quarterly hours goals are achieved and standards are met.

Education

Associate - Health Science

Middlesex County College
Edison, NJ
06.2024

Skills

  • Safety Equipment Operation - 6 years
  • Emergency Response - 4 years
  • Interpersonal Communication - 6 years
  • Bilingual (Spanish) - 10 years
  • FAA Regulation - 6 years
  • Conflict Resolution - 10 years
  • Technical knowledge 10 years
  • Task Delegation 10 years
  • Workload prioritization 10 years

Languages

Spanish
Full Professional

Timeline

Airport Operation Lead Crew Member

JetBlue
11.2016 - Current

Junior Bank Teller

Wells Fargo
03.2014 - 09.2012

Associate - Health Science

Middlesex County College

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Jessica Guaricela