Jessica Guillen
Raleigh,NC
Summary
Dynamic Data Manager with a proven track record at Wake County Public Schools, enhancing data accuracy through robust quality assurance processes. Bilingual in Spanish, I excel in fostering communication and collaboration, ensuring data security while training teams in best practices. Recognized for improving productivity and maintaining professionalism under pressure.
Overview
14
14
years of professional experience
Work History
Data Manager
Wake County Public Schools
09.2023 - Current
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Enhanced data accuracy by implementing robust data validation and quality control processes.
- Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
- Audited production reports, tracking data entry and processing errors.
- Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
Interpreter/Translator
Smithfield Housing Authority
03.2018 - 04.2021
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Customer Service Representative
Aaron's Sales and Lease
08.2011 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
Washington Irving High School
New York, NY06-2007
Skills
- Data quality assurance
- Data security
- Statistical analysis
- Metadata management
- Professional demeanor
- Fluent bilingualism
- Spanish fluency
Languages
Spanish
Software
Excel and Word
Timeline
Data Manager
Wake County Public Schools
09.2023 - Current
Interpreter/Translator
Smithfield Housing Authority
03.2018 - 04.2021
Customer Service Representative
Aaron's Sales and Lease
08.2011 - 04.2017
GED -
Washington Irving High School
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