Jessica Gulotta
Telephone,TX
Summary
I am a Well-rounded professional who is highly skilled at handling patient/client issues and answering questions. Enthusiastic team player, offering 14 years of experience in communicating positively with physicians, office staff, and patients and general customer service. I am hard worker and willing to go the extra mile to complete any task. I feel I am an established Individual who thrives on interacting with people of all ages and personalities and has experience working in busy clinical and customer service settings. Proactive individual who speaks two languages. A passionate team member who enjoys working with patients and clients and building positive experiences. I have knowledge and experience in Pediatrics and OBGYN care, Dermatology, Family Medicine, and dealing with people directly first hand.
Overview
18
18
years of professional experience
Work History
Registered Medical Assistant
Muthappa Family Medicine
Paris, Tx
10.2023 - Current
- Prepared exam rooms with supplies, instruments, and materials.
- Supported physicians during office visits, procedures, and patient assessments.
- Administered injections and completed basic laboratory tests under provider supervision.
- Educated patients on medications, treatment instructions, and preventive care guidelines.
- Escorted patients to exam rooms, answered general questions, and prepared patients for physician visits by explaining process.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Assisted with administrative duties such as filing paperwork and preparing documents for physician review.
- Performed patient assessments including vital signs and medical history documentation.
- Relayed patient concerns, condition updates, and refill requests to physicians to support treatment.
- Changed wound dressings to reduce infection risk and monitor healing progress.
Medical Assistant
US Dermatology
Paris, TX
07.2022 - 09.2023
- Scheduled patient appointments by phone and in person.
- Prepared treatment rooms by cleaning surfaces and restocking supplies.
- Interviewed and assisted patients to collect medical history, chief complaints, and vital signs.
- Relayed patient concerns, condition updates, and refill requests to physicians.
- Organized charts, documents, and supplies to support team productivity.
- Cleaned and maintained medical equipment according to procedures and standards.
- Documented notes during patient visits.
- Handled patient callbacks and phone-in prescription refill requests.
- Educated patients on medications, procedures, and physician instructions.
- Assisted diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Maintained inventory, vaccination, and product expiration logs for updated tracking records.
- Worked with local pharmacies to resolve and clarify patient medication issues.
Licensed Field Underwriter/Insurance Broker
Symmetry Financial Group
Paris, TX
02.2022 - 07.2022
- Leveraged customers' history, industry and demographic information to calculate renewal rates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Medical Assistant
Pediatric Clinic of Paris - SHRT
Paris, TX
08.2020 - 01.2022
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Assessed, documented and monitored vital signs for more than 50 patients per day.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Phone Operator
Pediatric clinic of Paris - SHRT
Paris, TX
02.2019 - 08.2020
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Observed strict HIPAA guidelines at all times according to company policy.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Set up appointments for physician visits and procedures using calendar software.
- Interpreted for various appointments and helping to complete paperwork.
- Called clients to leave voicemail reminders of appointment date and time.
- Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
- Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
- Documented messages left by callers and delivered vital information to intended employees.
Medical Receptionist
Dr Tracy Pipkin
Paris, TX
09.2012 - 01.2019
- Straightened up the waiting room so that it remained neat and organized.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed patient payments and scanned identification and insurance cards.
- Observed strict HIPAA guidelines at all times according to company policy.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Took messages from patients and relayed them to the appropriate staff.
- Set up appointments for physician visits and procedures using calendar software.
- Built strong network of outside referral sources within the community.
- Maintained all confidential personnel files, licensing and CPR compliance records.
- Organized, updated and maintained over patient charts.
- Communicated extensively with patients to provide assistance, support and instructions.
- Ensured HIPAA compliance.
Phone Operator
Primary Care Associates
Paris , Tx
09.2008 - 09.2012
- Directed high volume of calls daily to the correct departments for physicians and medical staff at PCA.
- Oversaw appointment scheduling for corporate employees and company visitors.
- Answered calls in a pleasant, calm voice and directed them to the proper individuals.
- Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Served as company's bilingual English and Spanish Customer Service Representative.
- Managed quality communication, customer support for each client.
- Built and maintained effective relationships with peers and upper management.
Education
Registered Medical Assistant -
American Allied Health
01-2020
High School Diploma -
Paris High School
Paris, TX01-2006
Some College (No Degree) -
Paris Junior College
Paris, TXSkills
- Front desk operations
- Telephone etiquette
- HIPAA guidelines
- Relationship building
- Payment processing
- Records management
- Bi-lingual in English and Spanish
- Specimen collection and processing
- Patient-oriented
- Patient scheduling
- Patient Assessment and Care
- Collecting vital signs
- Performing patient intakes
- Medical assisting
- Preparing charts for visit
- Hearing screenings
- Email marketing
- Team training and development
- Customer service
- Electrocardiography (EKG)
- STD counseling
- Procedure assistance
- Wound care and irrigation
- Suture removal
- Patient triage
Timeline
Registered Medical Assistant
Muthappa Family Medicine
10.2023 - Current
Medical Assistant
US Dermatology
07.2022 - 09.2023
Licensed Field Underwriter/Insurance Broker
Symmetry Financial Group
02.2022 - 07.2022
Certified Medical Assistant
Pediatric Clinic of Paris - SHRT
08.2020 - 01.2022
Phone Operator
Pediatric clinic of Paris - SHRT
02.2019 - 08.2020
Medical Receptionist
Dr Tracy Pipkin
09.2012 - 01.2019
Phone Operator
Primary Care Associates
09.2008 - 09.2012
Some College (No Degree) -
Paris Junior College
High School Diploma -
Paris High School
Registered Medical Assistant -
American Allied Health