Jessica Gusler
Pearisburg,VA
Summary
Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content. Experienced in overseeing receiving, staging, storage and order preparation activities in fast-paced warehouse environments. Skilled at collaborating with project managers, maintaining records and completing inventory counts. Good understanding of safety, equipment operation and documentation requirements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Writer
Moog Components Groups
01.2023 - Current
- Determine the needs of users of technical documentation
- Study product samples and talk with product designers and developers
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Paid attention to detail while completing assignments.
- Edit material prepared by other writers or staff
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
- Developed multimedia assets such as video tutorials and interactive demos, enhancing user engagement with products.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
- Observed in-progress operations to identify important steps for technical instructions.
- Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Material Analyst/ Customer Returns Specialist
Moog Components Groups
04.2018 - 01.2023
- Kept inventory records updated and prepared standard reports for management review
- Assisted with product access by maintaining stringent inventory organization
- Used LN to record all inventory, shipping, and receiving activity
- Promoted inventory accuracy, reconciling physical counts with digital records
- Unloaded incoming shipments and prepared outgoing shipments for safe transport
- Developed and updated inventory records, including discrepancy reports and cycle-count records
- Maximized inventory availability through timely and accurate requisition orders
- Maintained inventory accuracy through coordination or periodic cycle counts
- Created complete, accurate and compliant documents to meet recordkeeping requirements
- Optimized production plans based on collected data on volume produced, raw materials consumed, and quality assurance findings
- Updated processes based on feedback from department supervisors and other personnel
- Kept accurate records covering production volume, materials used and quality control measures
- Coordinated efficient materials flow by swiftly resolving complaints and eliminating delays
- Met all work requirements by coordinating effective schedules and correct work orders
- Documented delays, difficulties and estimate changes, accounting for any issue affecting deliveries and production
- Resolved issues by working effectively with suppliers and vendors.
Resin Processor
Moog Components Groups
05.2010 - 04.2018
Manufacturing
Moog Components Groups
01.2005 - 05.2010
Education
High School Degree -
Blacksburg High School
Blacksburg, VA06.2004
Skills
- Technical editing
- Documentation Protocol Design
- Production Support
- Materials controls
- Needs Assessment
- Product Knowledge
- Strategic sales knowledge
Certification
- New River Community College- Excel (basic and advanced), Keyboarding, and Basic computer skills.
- Quality Awareness
- Charting and Measuring
- Lean Waste
- Business operations and Financials
- Blue Print
Timeline
Technical Writer
Moog Components Groups
01.2023 - Current
Material Analyst/ Customer Returns Specialist
Moog Components Groups
04.2018 - 01.2023
Resin Processor
Moog Components Groups
05.2010 - 04.2018
Manufacturing
Moog Components Groups
01.2005 - 05.2010
High School Degree -
Blacksburg High School
- New River Community College- Excel (basic and advanced), Keyboarding, and Basic computer skills.
- Quality Awareness
- Charting and Measuring
- Lean Waste
- Business operations and Financials
- Blue Print
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