Jessica Gutierrez

 Operated powered industrial trucks (PIT), including order pickers, to transport inventory efficiently across target destinations, supporting the movement of over 300+ units per shift.

 Maintained a 100% safety compliance rate while working around high-traffic machinery and adhering to Amazon’s PIT safety standards.

 Accurately picked, labeled, and prepared customer orders for shipment, contributing to a 98% order accuracy rate.

 Loaded and unloaded materials from pallets and skids both manually and with equipment, handling packages up to 50 lbs consistently.

 Flagged and reported damaged merchandise, ensuring timely vendor resolution and preventing potential customer defects.

 Demonstrated strong ownership by identifying and escalating safety concerns to supervisors, resulting in faster issue resolution and safer workflows.

 Volunteered for cross-functional projects, increasing task proficiency and supporting operational needs during peak periods.

 Specialized in Problem Solve operations, using Troubleshooter, FC Research, and SidelineAppto verify outbound shipments with a 99% resolution accuracy.

 Championed warehouse safety by ensuring proper PPE usage and resolving bin violations, enhancing compliance and reducing incident risks.

 Supported continuous improvement initiatives by actively participating in process audits and contributing to a 10% boost in operational efficiency.

 Supervised and motivated a team of 15-20 employees per shift, ensuring optimal performance and adherence to job responsibilities in a fast-paced food service environment.

 Received ongoing leadership training and operational direction from the Restaurant Manager and Co-Manager, supporting overall store performance and team development.

 Effectively coached and directed team members across multiple stations, ensuring 100% task completion within required timeframes and in alignment with Little Caesars' operational standards.

 Applied cost-control strategies to manage food, paper, and labor expenses, consistently meeting or exceeding shift targets and contributing to a 5–10% reduction in controllable costs.

 Prepared the restaurant for daily operations by conducting pre-shift checklists and allocating labor based on forecasted demand, resulting in improved customer satisfaction scores and reduced wait times.

 Maintained cleanliness and organization of workstations, ensuring full compliance with local health department regulations and internal image standards, passing all inspections with zero critical violations.

 Accurately completed daily operational paperwork, including inventory tracking, cash handling logs, and shift reports, maintaining 100% documentation accuracyin accordance with the Operational Resource Guide (ORG).