Jessica Gutierrez
Summary
Bilingual Customer Service Representative skilled at resolving customer inquiries and concerns in both English and Spanish, ensuring high levels of satisfaction. Conscientious worker with strong work ethic.
Overview
10
10
years of professional experience
Work History
Sort - Problem Solve
Amazon
10.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
CSR - TEMP
Dignity Health - St. Joseph's Hospital And Medical Center
03.2025 - 10.2025
- Resolved patient inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address complex issues and improve overall customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Help Desk CSR
Medimpact
10.2024 - 02.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Analyzed service data to identify trends, informing strategic decisions for process improvements.
Billing Associate
GTI
05.2024 - 10.2024
- Investigated any discrepancies between customer invoices and payments received
- Researched complex billing issues using problem-solving skills to reach a resolution
- Prepared itemized statements, bills, and invoices, and record amounts due for items purchased and services rendered
Patient Care Coordinator
PrimeBod
08.2021 - 05.2024
- Used computer and job-related software to compile and record medical charts and reports
- Answered telephones and directed calls and voicemails to appropriate staff
- Assisted in training new patient care coordinators on medical terminology, procedures, and protocols
- Acted as a liaison between patients, families, and medical staff
Leasing Agent
Pro Residential Management
01.2019 - 08.2021
- Arranged showings of available units for prospective tenants using effective sales techniques
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options
- Processed applications quickly and efficiently while adhering to all fair housing regulations
Sales Associate
Wireless Super Store
06.2016 - 08.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Introduced promotions and sale opportunities, enticing customers
- Assisted with training and mentoring new team members
- Maintained inventory records for restocking purposes
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZ08-2012
Skills
- Bilingual
- Exceptional customer service
- Excellent people skills
- Multi-tasking strength
- Goal-oriented mindset
- Critical thinking skills
Timeline
Sort - Problem Solve
Amazon
10.2025 - Current
CSR - TEMP
Dignity Health - St. Joseph's Hospital And Medical Center
03.2025 - 10.2025
Pharmacy Help Desk CSR
Medimpact
10.2024 - 02.2025
Billing Associate
GTI
05.2024 - 10.2024
Patient Care Coordinator
PrimeBod
08.2021 - 05.2024
Leasing Agent
Pro Residential Management
01.2019 - 08.2021
Sales Associate
Wireless Super Store
06.2016 - 08.2019
High School Diploma -
Sunnyslope High School