Hi, I’m
Jessica Gutierrez
Marion,IN
Summary
Highly motivated, seasoned, and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
24
years of professional experience
Work History
Beighley, Myrick, Udell, Lynne and Zeichman PA
Legal Assistant
05.2019 - 07.2024
Job overview
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Hoover Family Medicine
Medical Assistant/Receptionist
05.2018 - 05.2019
Job overview
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced office productivity by handling high volume of callers per day.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Apple Events
Assistant Event Coordinator
12.2007 - 05.2018
Job overview
- Tailored wedding events to personal tastes and budgets of clients to manage and exceed expectations.
- Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
- Managed volunteer recruitment and training efforts to build a reliable support staff for various events.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Assisted in the planning of high-quality events by researching and recommending suitable venues and vendors.
- Arranged transportation reservations, hotel room blocks and beverage and food flat fees for future events.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Assisted in compliance with safety regulations at venues by working closely with security personnel during large-scale events.
Miami Hand Center
Surgical Scheduler Coordinator
09.2007 - 12.2007
Job overview
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of surgical coordination.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Femwell
Medical Assistant
01.2005 - 08.2007
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
The Eye Center
Medical Administrative Assistant
08.2004 - 01.2005
Job overview
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Called patients to confirm scheduled appointments day in advance.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Maintained and updated patient records for accurate, current medical histories.
Advanced Aesthetic Center Oral and Maxillofacial Surgery
Medical Administrative Assistant
04.2004 - 08.2004
Job overview
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Called patients to confirm scheduled appointments day in advance.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
Weston Outpatient Surgical Center
Admitting
12.2003 - 04.2004
Job overview
- Facilitated smooth transitions between departments for patients by coordinating transfers and ensuring all necessary paperwork was completed accurately.
- Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
- Promoted a positive work environment through collaboration with colleagues across various departments.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
- Increased efficiency within the department by identifying areas for improvement in processes or systems.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
Sun State Diagnostics
Chiropractic Assistant
04.2001 - 12.2003
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Developed patient education materials, improving understanding and compliance with treatment regimens.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Improved office efficiency by organizing patient records and ensuring easy access for chiropractors.
- Enhanced patient trust and clinic reputation by promptly addressing concerns and feedback.
- Improved patient understanding and engagement with treatment plans by providing clear, empathetic explanations.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Pro Health Partners
Administrative Medical Assistant
04.2000 - 04.2001
Job overview
- Injections, venipuncture, vital signs, assist with exams, history intakes, EKG's, follow up on lab results and change of meds, answer multi line phones
- Schedule appointments, insurance verification, check in and out patients, pull and file charts, data entry
Education
Southeast Regional Occupational ProgramCerritos, CA
Medical Assistant
Skills
- Patient care coordination and scheduling
- Medical terminology
- HIPAA compliance
- EMR / EHR
- Medical billing and coding
- Fluent in Spanish
- Medical transcription and clinical documentation
- Data entry
- Vital sign monitoring and phlebotomy
- CPR
- Organizational efficiency
- Microsoft office
Medical skills
- Administer Injections
- Venipuncture
- CPR
Administrative skills
- Arranging for Hospital Admissions and Laboratory Services
- Completing Patient Records After Exams and Test Results
- Entering Data for Medical Test Results
- Facility with Medical Practice Software
- Maintaining Confidentiality
- Monitoring Inventory of Supplies
- Ordering Medical Supplies
- Processing Insurance Forms
- Reconciling Co-Payments
- Recording Medical Histories
- Resolving Insurance Billing Problems
- Scheduling Appointments
- Fluent in English & Spanish
Personal Information
Title: Medical Assistant
References
- Pierre M. Tallerie, M.D., Chiropractor, Sun State Diagnostics, 954-709-8115
- Rene D. Perez-Silva, M.D., Internal Medicine, Pro Health Partners, 562-491-9456
- Barry Allswang, M.D., Internal Medicine, Pro Health Partners, 562-594-9546
- Nancy Vazquez, Supervisor, The Eye Center, 954-319-2228
- Carlos Diaz, Franchise Owner, Jani-King, 954-506-2720
- Claudia Uolla, Back Office Supervisor, Femwell, 305-274-2399
- Catalina Gutierrez, 786-329-3513
Career Experience
- Chiropractic Assistant, Sun State Diagnostics, 02/01/01, 12/01/03, North Miami Beach, FL, Chiropractic therapies, Assist with x-rays and developing treatment plans, History intakes
- Administrative Medical Assistant, Pro Health Partners, 04/01/00, 01/01/01, Long Beach, CA, Injections, Venipuncture, Vital signs, Assist with exams, History intakes, EKG's, Follow up on lab results and change of meds, Answer multi-line phones, Schedule appointments, Insurance verification, Check in and out patients, Pull and file charts, Data entry
- Medical Assistant, Femwell, 05/01/07, 08/01/07, Miami, FL, Assist doctor with medical exams, Obtain patient information, Venipuncture, Injections, Obtain lab results, Instruct patients with pregnancy information packets
- Administrative Medical Assistant, The Eye Center, 09/01/04, 01/01/05, Pembroke Pines, FL, Check in and out patients, Answer multi-line phones, Schedule appointments, Data entry, Pull and file charts, Confirm appointments for next day
- Administrative Medical Assistant, Advanced Aesthetic Center For Oral and Maxillofacial Surgery, 04/01/03, 08/01/04, Weston, FL, Check in and out patients, Answer multi-line phones, Treatment plans, Transcriptions, Pull and file charts, Billing, Dental insurance verifications, Chart preparation
- Admitting Nurse, Weston Outpatient Surgical Center, 01/01/04, 04/01/04, Weston, FL, Obtain medical history intake from patients, Give pre-op instructions for surgery to patients
Timeline
Legal Assistant
Beighley, Myrick, Udell, Lynne and Zeichman PA
05.2019 - 07.2024
Medical Assistant/Receptionist
Hoover Family Medicine
05.2018 - 05.2019
Assistant Event Coordinator
Apple Events
12.2007 - 05.2018
Surgical Scheduler Coordinator
Miami Hand Center
09.2007 - 12.2007
Medical Assistant
Femwell
01.2005 - 08.2007
Medical Administrative Assistant
The Eye Center
08.2004 - 01.2005
Medical Administrative Assistant
Advanced Aesthetic Center Oral and Maxillofacial Surgery
04.2004 - 08.2004
Admitting
Weston Outpatient Surgical Center
12.2003 - 04.2004
Chiropractic Assistant
Sun State Diagnostics
04.2001 - 12.2003
Administrative Medical Assistant
Pro Health Partners
04.2000 - 04.2001
Southeast Regional Occupational Program
Medical Assistant
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