Katrina Naveja
Bucyrus
Summary
Organized and dependable professional with a strong background in legal assistance, healthcare and customer service. Recognized for customer relations and working as a team. I am self-motivated and easy to get along with. I enjoy staying busy and learning something new.
Overview
15
15
years of professional experience
Work History
Legal Assistant
Starkey and Stoll,Ltd.
Bucyrus
08.2024 - Current
- Prepared legal documents and correspondence for attorney review and client communication.
- Facilitated communication between clients, attorneys, and court personnel effectively.
- Completed the drafting and filing of motions, pleadings, and other legal documents.
- Assisted in billing processes by tracking time spent on various client matters.
- Managed calendars, scheduled appointments, organized files, prepared correspondence, filed court documents, and obtained necessary signatures to support attorneys' workflow.
- Filed clients' legal documents in relevant courts for processing.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Arranged delivery of legal correspondence to ensure timely communication.
- Reviewed and prepared legal documents, including contracts, pleadings, motions, briefs, memoranda of law, and discovery requests to facilitate accurate legal representation.
- Conducted legal research to support case preparation and attorney arguments.
Customer Service Representative (Aetna)
CVS Health
New Albany (Remote)
02.2023 - 06.2024
- Explained coverage options and benefits to clients clearly.
- Managed customer accounts using insurance management software.
- Resolved customer complaints with effective communication skills.
- Maintained accurate records of customer interactions and transactions.
- Developed strong relationships with clients by providing exceptional customer service.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Addressed and escalated complex customer issues to management.
- Managed inbound customer inquiries via phone, email, and chat channels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Coordinator/STNA
Carlisle Place
Bucyrus
07.2011 - 01.2023
- Supported onboarding processes by coordinating new hire orientations and training sessions.
- Provided administrative support to various departments within the organization.
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Delegated work to staff, setting priorities and goals.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Trained new staff on best practices for patient care and safety protocols.
- Provided basic patient care, including bathing, dressing and grooming.
- Recorded information regarding food intake and output of patients.
- Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
- Maintained accurate records of employee attendance, vacation requests, absences.
Education
Certificate - Nursing
North Central State College
Mansfield, OH06-2011
Certificate - Criminal Justice
Pioneer Career And Technology Center
Shelby, OH05-2000
Skills
- Notary public
- Legal document preparation
- Client relations
- Organized scheduling
- Office administration
- Effective communication
- Time management
- Scheduling
- Scheduling and calendar management
- Dedicated team player
- Valid Driver's license
- Appointment scheduling
- File organization
- Clerical support
- Customer service
- New hire training
- Patient care
Timeline
Legal Assistant
Starkey and Stoll,Ltd.
08.2024 - Current
Customer Service Representative (Aetna)
CVS Health
02.2023 - 06.2024
Administrative Coordinator/STNA
Carlisle Place
07.2011 - 01.2023
Certificate - Nursing
North Central State College
Certificate - Criminal Justice
Pioneer Career And Technology Center