Jessica Guzman
Cicero,IL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
2
2
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
North Riverside, IL
11.2022 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Bath & Body Works
North Riverside , IL
07.2022 - 10.2022
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2022
Some College (No Degree) - Nursing
Morton College
Cicero, ILSkills
- Leadership
- Organization
- Customer Service
- Teamwork and Collaboration
- Dependability
- Friendly demeanor
Accomplishments
- Biliteracy seal
- President's academic award
- Sum Cum Laude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Victoria's Secret & PINK
11.2022 - Current
Sales Associate
Bath & Body Works
07.2022 - 10.2022
High School Diploma -
Morton East High School
Some College (No Degree) - Nursing
Morton College