Jessica Guzman
Katy,USA
Summary
Bilingual professional with 7 years of customer service experience and 6 years in healthcare support. Skilled in building strong relationships with clients and patients, resolving concerns efficiently, and providing exceptional service. Fluent in Spanish and English, with strong communication, organizational, and problem-solving skills. Seeking a customer service position where I can leverage my interpersonal expertise to enhance client satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Assistant, NRCMA
Upbring Krause Children’s Shelter
11.2023 - Current
- Provided compassionate support and care for clients, ensuring a safe and welcoming environment.
- Coordinated appointments, managed records, and responded to client questions and concerns promptly.
- Communicated effectively with multidisciplinary teams and external agencies to ensure smooth operations.
- Maintained accurate documentation and facilitated patient interactions with professionalism and empathy.
Medical Assistant, NRCMA
Renati Med spa
05.2023 - 11.2023
- Welcomed patients and ensured their needs were met with professionalism and care.
- Verified patient information and explained procedures clearly to enhance client understanding.
- Assisted patients with concerns and ensured efficient, positive experience during their visit.
Front desk receptionist/Medical Assistant Externship
Houstonian Medical Associates
02.2022 - 05.2023
- Managed patient check-ins/check-outs, insurance verification, and co-pay collections.
- Provided excellent customer service, ensuring patient satisfaction and smooth clinic operations.
- Scheduled appointments, maintained patient flow, and handled inquiries with professionalism.
Certified Nursing Assistant
Floyd Medical Center
05.2015 - 06.2018
- Supported patients with daily needs while providing compassionate care and assistance.
- Maintained accurate records, coordinated with healthcare staff, and addressed patient concerns.
- Followed privacy protocols while delivering high-quality service and attention to patient needs.
Education
Certification - NRCMA
The College of Healthcare Professions
01.2023
Highschool Diploma - undefined
Cedartown High school
01.2011
Skills
- Fluent in Spanish and English, facilitating effective communication with diverse clients and patients
- Strong customer service and interpersonal skills; adept at addressing concerns, providing guidance, and maintaining positive relationships
- Excellent organizational skills, including scheduling, record-keeping, and documentation
- Detail-oriented with experience handling confidential information in compliance with privacy regulations
- Proficient in EHR systems, appointment scheduling, and administrative support
Timeline
Medical Assistant, NRCMA
Upbring Krause Children’s Shelter
11.2023 - Current
Medical Assistant, NRCMA
Renati Med spa
05.2023 - 11.2023
Front desk receptionist/Medical Assistant Externship
Houstonian Medical Associates
02.2022 - 05.2023
Certified Nursing Assistant
Floyd Medical Center
05.2015 - 06.2018
Certification - NRCMA
The College of Healthcare Professions
Highschool Diploma - undefined
Cedartown High school