Jessica Hacker
Dearborn Heights,MI
Summary
Self-motivated, team player with strong organizational and interpersonal skills. Experienced specialist with a passion for delivering outstanding service for over 20 years.
Bonded - $125k E&O LSA/RON Insurance - $100k E&O Insurance - Licensed
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dispatch Manager
ARD Express Inc
Taylor, United States
05.2012 - Current
- Established and maintained positive relations with drivers, creating a dynamic environment to embrace, promote,
and lead continuous improvement efforts - Completed human resources duties by hiring, terminating, and conducting performance reviews and onboarding
classes - Promoted safe work activities by conducting safety audits and attending company safety meetings
- Embraced, promoted, and led continuous improvement efforts to establish drivers and trucks utilized to maximum
potential - Dispatched drivers to meet daily delivery needs for company customers
- Prepared daily work and run schedules
- Documented services performed, operations information, and dispatch details in the system
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and
establish clear objectives - Determined types or amounts of equipment, vehicles, or personnel to meet work orders or specifications
- Conferred with customers or supervising personnel to address questions, problems, or requests for service or
equipment - Arranged for repairs to restore service and schedules
Delivery Driver
Shipt / Doordash
Taylor, United States
05.2012 - Current
- Responsible for safely and securely loading items to prevent damage during transport, and responsible for recording
daily activities for inventory control - Handled customer deliveries, ensuring on-time and secure delivery of orders, built strong customer relationships,
resulting in a high rating and positive feedback from clients
Utilized the Shipt Shopper app and technology to communicate with customers, track orders, and provide real-time
updates - Delivered orders while complying with DoorDash's customer service and food hygiene policies
- Used the DoorDash app to set availability, accept deliveries and locate customers in a timely manner
- Maintained a 100% delivery completion rate with a 4.9/5 rating for customer service
Delivery Driver
ARD Express Inc
Taylor, United States
07.2024 - Current
- Pick up and delivery up to 4,500 lbs.
- Adheared to all SOP and DOT rules and regulations
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Verified accuracy of items loaded onto truck against shipping documents.
Logistics Coordinator
Ryder Integrated Logistics
Novi, MI
03.2012 - 05.2012
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Education
GED -
Monroe High School
Monroe, MISkills
- Strong Work Ethic
- Proficient Computer Skills
- Skilled in Microsoft Office Applications
- Effective Communication Skills
- Call Management
- Data Entry
- Complaint resolution
- Account updating
- Appointment Scheduling
- Inbound and Outbound Calling
Other Work Related Skills
- Retail
- Cashier
- Warehousing
- Fuel Attendant
Certification
- NNALSA Certification
- Mobile Notary Certification
- NNA RON Certification
- NNA Background Screening
- JiPen Certification
- Site (RON) Certifications
- Certified Field Inspector via Mortgage Field Services
- Background Screened
Timeline
Delivery Driver
ARD Express Inc
07.2024 - Current
Dispatch Manager
ARD Express Inc
05.2012 - Current
Delivery Driver
Shipt / Doordash
05.2012 - Current
Logistics Coordinator
Ryder Integrated Logistics
03.2012 - 05.2012
GED -
Monroe High School