Jessica Hagan
Blackwood
Summary
Dynamic Champion Service Representative with a proven track record in customer support and relations at Champion Cleaning Services. Expert in database maintenance and complaint handling, consistently achieving high customer satisfaction. Demonstrated strong organizational skills and critical thinking, ensuring efficient service delivery and effective communication with clients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Champion Service Representative
Champion Cleaning Services
07.2022 - 08.2025
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Maintaining a less than 30 minute response time.
- Consistently demonstrated a strong work ethic, maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Monitor Yardi Work Order system and dispatched as needed.
- Dispatch maintenance techs to resolve all maintenance concerns.
- Help keep fleet running by setting up maintenance for vehicles
- Get associates approved through Green Security. This includes making sure all background checks and medical requirements are constantly up to date.
- Night and weekend on calls to dispatch for emergencies and term cleans when needed.
- Work with Project managers to update our in house work order system.
- Update system notes and close out tasks when updated with information from field team.
- Update client on progress or successful completion of all field work
Education
Associate of Applied Science - Paralegal Studies
Camden County College
Blackwood, NJSkills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Complaint handling
- Account updates
- Customer relationship management
- System updates
- Service recommendations
- Membership renewals
- Data entry
- Critical thinking
- Customer service
- Computer proficiency
- Microsoft outlook
- Quality control
Certification
- Certified HR Generalist- AIHR
- Certified Digital HR Specialist-AIHR
- Certified DEIN Specialist-AIHR
Timeline
Champion Service Representative
Champion Cleaning Services
07.2022 - 08.2025
Associate of Applied Science - Paralegal Studies
Camden County College
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