Jessica Hagen
West Fargo,ND
Summary
Knowledgeable Director with a comprehensive background in rehabilitation services and program management. Proven track record of developing and implementing successful rehabilitation programs, fostering patient recovery and staff excellence. Demonstrated leadership and strategic planning skills, ensuring effective team collaboration and high-quality patient outcomes.
Overview
19
19
years of professional experience
Work History
Director of Rehabilitation
St Catherine’s North
Fargo, ND
01.2025 - Current
- Oversaw management of two contracts for extended maternity leave and PTO administration.
- Directed contract management for four active agreements, ensuring seamless operations for fifth contract during PTO.
- Oversaw rehabilitation team operations in compliance with labor laws and Department of Health regulations.
- Participated in daily interdisciplinary meetings to support team collaboration. Assisted in managing rehabilitation team activities to enhance patient care. Contributed to team discussions to improve workflow efficiency.
- Led multidisciplinary teams to optimize treatment plans and ensure comprehensive care.
- Processed bi-weekly payroll and assisted in managing vacation requests.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Developed and implemented rehabilitation programs to enhance patient recovery outcomes.
- Marketing for potential new patients and staff
Physical Therapist Assistant
Bluestone Therapy
Lake Park/Ulin, MN
08.2024 - 05.2025
- Assisted in developing personalized treatment plans for patients under supervision of licensed physical therapists.
- Provided daily treatments to patients as directed by supervising physical therapists and in accordance with state regulations with a variety of diagnosis
- Implemented therapeutic exercises to improve patient mobility and strength based on specific diagnoses.
- Pain management, Medically Complex, Wound Care and Dementia Certified
- CPR and 1st Aid Certified
Admissions Coordinator
Moorhead Rehabilitation and Healthcare
Moorhead, MN
11.2023 - 06.2024
- Coordinate with admissions team for hospital and community admissions to long term care and short term rehab
- Prior authorization for Managed Medicare and Medicaid
- Work with referral sources and communicate to admissions team
- Developed and maintained relationships with healthcare providers to streamline referral processes.
- Liaison between hospital case workers and admissions team
- Collaborated with interdisciplinary teams to address patient needs, ensuring comprehensive care upon admission.
Director of Rehabilitation/PTA
Moorhead Rehabilitation and Healthcare
Moorhead, Minnesota
01.2019 - 06.2024
- Oversaw rehabilitation team operations in compliance with labor laws and Minnesota Department of Health regulations.
- Participated in daily interdisciplinary meetings to support team collaboration. Assisted in managing rehabilitation team activities to enhance patient care. Contributed to team discussions to improve workflow efficiency.
- Led multidisciplinary teams to enhance patient care and rehabilitation outcomes.
- Facilitated participation in care conferences and discharge planning meetings to ensure continuity of care.
- Developed and implemented innovative therapy programs tailored to individual patient needs.
- Processed bi-weekly payroll and assisted in managing vacation requests.
- Marketing for potential new patients and staff
Therapy Program Manager/PTA
Encore Rehabilitation
Moorhead, Minnesota
01.2018 - 01.2019
- Support the Regional Vice President with therapy and manager related responsibilities
- Work to manage staffing within department daily and interviewing potential staff for hire
- Led development and implementation of therapy programs to enhance patient outcomes.
- Participated in daily interdisciplinary meetings to support team collaboration. Assisted in managing rehabilitation team activities to enhance patient care. Contributed to team discussions to improve workflow efficiency.
- Attend care conferences and discharge planning meetings to continue appropriate plan of care
- Performed detailed assessments of home environments to ensure safe and least restrictive care solutions.
- Processed bi-weekly payroll and assisted in managing vacation requests.
- Collaborated with multidisciplinary teams to align treatment plans with best practices.
- Marketing for potential new patients and staff
Therapy Coordinator/PTA
Aegis Therapies
Moorhead, Minnesota
05.2012 - 01.2018
- Facilitated therapy and management responsibilities for Area Vice President.
- Oversaw daily staffing management within district operations.
- Coordinated daily interdisciplinary meetings to enhance collaboration and manage rehabilitation team operations.
- Facilitated participation in care conferences and discharge planning meetings to enhance continuity of care.
- Performed home assessments to identify safest and least restrictive care options.
- Supervised daily staff scheduling to ensure comprehensive patient care across inpatient, outpatient, and home health services.
- Administered daily treatments to patients under supervision of licensed physical therapists.
Physical Therapist Assistant
Villa St Vincent
Crookston, MN
06.2012 - 05.2015
- Facilitated development of personalized treatment plans for patients under guidance of licensed physical therapists.
- Administered daily treatments to patients under the supervision of physical therapists, ensuring compliance with state regulations.
- Developed and implemented therapeutic exercise programs to improve patient mobility and strength.
- Pain management, Medically Complex, Wound Care and Dementia Certified
- CPR and 1st Aid Certified
Rehab Program Coordinator
Aegis Therapies
Rochester, Minnesota
05.2008 - 05.2012
- Collaborated with district manager to enhance therapy services and streamline management tasks.
- Oversaw daily staffing management within district to optimize patient care delivery.
- Facilitated interdisciplinary team meetings to enhance patient care efficiency.
- Facilitated interdisciplinary daily meetings and directed rehabilitation team activities.
- Developed and implemented program schedules to optimize resource allocation and efficiency.
- Assisted with start of a new contract
Physical Therapist Assistant
Aegis Therapies
Rochester, Minnesota
05.2007 - 05.2012
- Facilitated development of personalized treatment plans for patients under guidance of licensed physical therapists.
- Delivered targeted daily treatments to patients, supporting rehabilitation efforts for diverse diagnoses as directed by supervising physical therapists.
- Implemented therapeutic exercises to improve patient mobility and strength based on specific diagnoses.
- Pain management, Medically Complex, Wound Care and Dementia Certified
- CPR and 1st Aid Certified
Education
Associates of Applied Science - Physical Therapist Assistant
Lake Area Technical Institute
Watertown, South Dakota05.2007
Skills
- Outcome measurement
- Interdisciplinary collaboration
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Performance improvement
- Clinical expertise
- Therapeutic techniques
Timeline
Director of Rehabilitation
St Catherine’s North
01.2025 - Current
Physical Therapist Assistant
Bluestone Therapy
08.2024 - 05.2025
Admissions Coordinator
Moorhead Rehabilitation and Healthcare
11.2023 - 06.2024
Director of Rehabilitation/PTA
Moorhead Rehabilitation and Healthcare
01.2019 - 06.2024
Therapy Program Manager/PTA
Encore Rehabilitation
01.2018 - 01.2019
Physical Therapist Assistant
Villa St Vincent
06.2012 - 05.2015
Therapy Coordinator/PTA
Aegis Therapies
05.2012 - 01.2018
Rehab Program Coordinator
Aegis Therapies
05.2008 - 05.2012
Physical Therapist Assistant
Aegis Therapies
05.2007 - 05.2012
Associates of Applied Science - Physical Therapist Assistant
Lake Area Technical Institute