Stacey Rotberg
Chelmsford,MA
Summary
Experienced healthcare professional with a strong background in managing clinical services, operational excellence, and leading cross-functional teams to improve patient care. Over 20 years of experience in physical therapy, operations management, and process improvement within hospital and outpatient settings. Proven ability to enhance efficiency, streamline workflows, and collaborate with clinical, administrative, and senior leadership teams. Skilled in utilizing EPIC systems to improve clinical and operational processes, as well as delivering patient-centered care in multidisciplinary environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation
Marlborough Hospital
01.2023 - Current
- Operational Management: Oversee daily operations for two outpatient multidisciplinary rehabilitation clinics and inpatient rehabilitation services, including scheduling, staffing, payroll, and staff reviews.
- Team Leadership: Led and developed a team of 22 multidisciplinary therapy professionals, fostering a culture of collaboration, accountability, and continuous improvement.
- Process Improvement: Identified and implemented process improvements that reduced patient no-show rates and improved operational productivity.
- Cross-functional Collaboration: Partnered with ancillary and support services to resolve operational gaps, improving patient care and reducing lost revenue.
- Billing and Denial Management: Worked with Billing and Financial Clearance to analyze and reduce denials by improving the EPIC build, minimizing corrections required for rebills or account holds.
- Workflow Standardization: Streamlined and standardized workflows for therapy documentation and registration processes, ensuring consistency across outpatient clinics and reducing billing errors.
- Leadership Development: Nominated and participated in the first Elevating Leadership Program within the UMASS system, enhancing leadership capabilities and organizational impact.
- EPIC Systems Expertise: Supported the integration of EPIC for multiple hospitals, creating job aides and training materials, and providing hands-on support during EPIC Go-Live.
- Strategic Growth: Played a key role in the development and opening of a new therapy clinic and facilitated transition efforts to EPIC across multiple locations.
- Patient-Centered Education: Engaged in the education of healthcare staff, including nurses and medical students, to improve patient mobility and rehabilitation outcomes.
- Innovation in Care: Successfully applied for and received an Innovation Fund to implement a program that ensured a "chair for every patient" at Marlborough Hospital.
Traveling Staff Physical Therapist
Diversified Staffing Group
09.2006 - 04.2012
- Worked in a variety of healthcare settings, including VNA HomeCare, outpatient clinics, and inpatient hospitals, treating a wide range of diagnoses.
- Evaluated and treated patients of all ages, providing tailored rehabilitation plans for orthopedic, neurological, and balance-related conditions.
Pediatric and Orthopedic Therapist
Healthsouth
07.2004 - 09.2006
- Provided therapy services to pediatric and geriatric populations, including those with orthopedic and neurological conditions.
- Delivered therapy in both aquatic and land-based settings, working across diverse patient needs.
Staff Therapist
Shaughnessy-Kaplan Rehabilitation Hospital
08.2002 - 07.2004
- Evaluated and treated patients in acute and subacute rehabilitation settings, specializing in cardiac surgeries, pulmonary conditions, neurological disorders, amputations, and complex orthopedic surgeries.
- Acted as a Clinical Instructor for first-year physical therapy students, promoting clinical education and training.
Education
Master of Business Administration - Healthcare Management
Fitchburg State University
Fitchburg, MA05.2024
MSPT, DPT - Physical Therapy
Simmons College
Boston, MA05.2002
BS - Health Science-Physical Therapy
Simmons College
Boston, MA05.2000
Skills
- Healthcare Operations & Management
- Process Improvement & Workflow Standardization
- Cross-functional Team Leadership
- EPIC Systems (Ambulatory, Clinical Documentation)
- Patient Care Coordination & Billing Optimization
- Project Management & Strategic Planning
- Staff Development & Mentorship
- Innovation in Healthcare Delivery
- Outcome measurement
- Professional networking
- Schedule management
- Effective communication
Certification
Certifications
- EpicCare Ambulatory Certification | EPIC | January 2018
- EPIC Clinical Documentation Credentialed Trainer | EPIC / UMASS | June 2017EpicCare Ambulatory Certification, 01/01/18
- Epic Clin Doc Credentialed Trainer, 06/01/17
References
Steven Roach former CEO Marlborough Hospital Steve.Roach@ymail.com
Joanna Wright Director of CDM at UMMHC Joannawright646@gmail.com
Accomplishments
- Successfully led the operational growth and development of multiple rehabilitation clinics, increasing team engagement and productivity while reducing operational inefficiencies.
- Spearheaded multiple process improvement initiatives that enhanced patient care, reduced revenue loss, and improved departmental workflows.
- Played a key role in supporting EPIC system integration, training staff, and developing standardized documentation processes hospital-wide.
Affiliations
Additional Experience
- Active participation in clinical trials at UMASS Medical Center as a Physical Therapist.
- Supported medical student education by facilitating observation hours and implementing curriculum enhancements in collaboration with faculty.
Timeline
Director of Rehabilitation
Marlborough Hospital
01.2023 - Current
Traveling Staff Physical Therapist
Diversified Staffing Group
09.2006 - 04.2012
Pediatric and Orthopedic Therapist
Healthsouth
07.2004 - 09.2006
Staff Therapist
Shaughnessy-Kaplan Rehabilitation Hospital
08.2002 - 07.2004
Master of Business Administration - Healthcare Management
Fitchburg State University
MSPT, DPT - Physical Therapy
Simmons College
BS - Health Science-Physical Therapy
Simmons College
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