Jennifer Maheu
rehabilitation director
New Haven,CT
Summary
Driven rehabilitation leader and passionate skilled Occupational Therapist with more than 20 years of combined clinical and management experience. Record of success in developing and executing profitable and transformational business plans within a variety of clinical settings. Innovative and practical problem solver focused on building and leading teams to optimal clinical and fiscal outcomes aligned with healthcare center objectives. SKILLS Proficient in use of various healthcare software including McKesson, Kinnser, Point Click Care,Matrix, Casamba, Rehab Optima and Epic Deep knowledge of Medicare and Medicaid regulations in a variety of healthcare settings Experienced with Managed Care authorizations and denials management Strong budgeting/financial business acumen Exceptional staff mentor/leader Technical/procedural supervisory training Strategic planning and staffing expertise High personal and professional integrity Strong company, team, and service community advocate Quality assurance/performance improvement expertise Strong communication and presentation skills Effective at patient assessments, treatment planning and progress updates. Well-versed in electronic charting, healthcare team collaboration and documentation of results for patients working through occupational therapy protocols. Ct-licensed Occupational Therapist.
Overview
31
31
years of professional experience
Work History
Director of Rehabilitation
Healthpro_Heritage
02.2020 - Current
Home Health Occupational Therapist
Synergy Rehabilitation
04.2019 - Current
- Lead therapist assisting with onboarding new hires
- Responsible for assessment, care planning, and treatment for adult and geriatric clients with a variety of diagnosis who have been discharged to their home environment
Home Health Occupational Therapist
Connecticut
, Cheshire
04.2018 - 04.2019
Vice President of Rehabilitation Services
Atrinity Home Health, Fairfield County
08.2017 - 04.2018
- Responsible for assessment, care planning, and treatment for adult and geriatric clients with a variety of diagnosis who have been discharged to their home environment
- Create client centered care plans and effectively collaborate with members of the interdisciplinary team including client family and caregivers to achieve maximal functional outcomes
- Assist clients with obtaining necessary durable medical equipment, assistive devices, splints/orthotics and custom seating devices to ensure optimal safety and independence in the home environment.
Director of Rehabilitation Services
Aging and Disabled Home Health Care
Richmond, Indiana
10.2016 - 06.2017
- Built therapy department from 1 FTE Physical Therapist to 10 FTE clinicians across all disciplines in a six month period
- Evaluation and treatment of home care clients on a weekly basis
- Increased overall agency profitability with Medicare claims from break-even to 35% GM
- Ncreased active therapy caseload from 10 patients to 100 patients serviced weekly
- Eveloped a comprehensive orthopedic home recovery program to enhance patient outcomes following hospital and/or ECF stay
- Implementation of programs to enhance agency’s quality measures: Decrease hospital re-admission rate by 20%, Decrease incidence of falls by 15% over a six month period
- Eveloped an effective system for staff interdisciplinary communication to ensure proper Oasis coding, optimal patient plans of care and patient outcomes
- Ducate clinical staff on state and federal statutes, rules and regulations governing home care services Develop and implement agency policies and procedures as they relate to rehabilitation services
- Eveloped marketing presentations for physician groups and discharge planners to develop relationships with referral sources and education about agency services
- Ntegral member of the agency Quality Assurance/Performance Improvement team
Per Diem Occupational Therapist
08.2015 - 06.2017
- Increased active therapy caseload from 10 patients to 100 patients serviced weekly
- Eveloped a comprehensive orthopedic home recovery program to enhance patient outcomes following hospital and/or ECF stay
- Implementation of programs to enhance agency’s quality measures: Decrease hospital re-admission rate by 20%, Decrease incidence of falls by 15% over a six month period
- Eveloped an effective system for staff interdisciplinary communication to ensure proper Oasis coding, optimal patient plans of care and patient outcomes
- Ducate clinical staff on state and federal statutes, rules and regulations governing home care services Develop and implement agency policies and procedures as they relate to rehabilitation services
- Eveloped marketing presentations for physician groups and discharge planners to develop relationships with referral sources and education about agency services
- Ntegral member of the agency Quality Assurance/Performance Improvement team
Regional Director of Operations
Therapy Solutions
Wethersfield, Connecticut
05.2012 - 06.2015
Regional Manager
Genesis Rehabilitation Services
Windsor, Connecticut
01.2007 - 04.2012
Rehabilitation Program Manager
Enduracare at Seabury
Bloomfield, Connecticut
01.2005 - 01.2007
Director of Rehabilitation
New England Homecare
Cromwell, Connecticut
09.2003 - 01.2005
Rehabilitation Manager
TLC Staffbuilders
Cromwell, Connecticut
10.2001 - 11.2003
Rehabilitation Manager
Kindred Healthcare
Enfield, Connecticut
09.2000 - 10.2001
Staff Homecare Occupational Therapist
Homecare, Incorporated
Bloomfield, Connecticut
08.1997 - 08.2000
Staff Occupational Therapist
Rehability
Middletown, Connecticut
03.1995 - 07.1997
Director of Clinical and Financial
- Operations for the Healthpro Heritage at Home’s largest single fully outsourced contract in the country
- Lead four supervisors over 5 branches statewide
- Treat clients as needed in the community requiring Occupational Therapy Services
- Establish policies and procedures to provide quality services to our customers and their patients
leader, Leader
Apple Rehab, Connecticut and Rhode Island
- Overseeing all clinical and operational rehabilitation metrics across 25 facilities, through 5 senior rehab directors and facility rehab managers
- Establish and execute new policies, procedures and processes for therapy departments to improve overall interdisciplinary communication, overall efficiencies and direct the provision of quality patient care
- Implementation and management of staff mix objectives for individual facilities and contribution margin
- Collaboration with outside vendors to provide education to facility clinicians for them to have the tools for optimal clinical outcomes, of a multi- million 10 facility region providing contract rehabilitation services within skilled nursing facilities providing short term, long term and outpatient services
- Rive 10 direct report rehabilitation directors to exceed monthly and annual goals including revenues/margins, productivity, clinical compliance, customer service and staff satisfaction Exceeded annual Net Margin budgets 3 years in a row
- Ecipient of 2015 top performing region awards in the areas of customer service and fiscal performance Create and manage annual budgets for all therapy departments to deliver financial objectives based on company goals
- Omprehensive education and oversight for direct reports on P&L management to meet financial objectives
- Ducate direct reports and staff on corporate compliance initiatives
- Ducate facility rehabilitation directors and staff on patient programs, objective measures and treatment interventions to ensure optimal patient assessment and outcomes
- Anage the transition of all new contract startups and integration within the facility
- Nsure optimal customer service is provided to all our customers including the patients, families, facility staff and administration
- Onsistent meetings with facility administration to address all the facility needs Report to company president regularly with facility updates and financials
- Maintained good communication between department heads, medical staff and governing boards through attending board meetings and synchronizing interdepartmental functions.
Lifespan, American Senior, clinician, Assistants
Communities, Skilled Nursing
, Ohio
- Concept, Aegis, HTS, Richmond, Indiana/Eaton, Per diem, providing care in the, , Assisted Living, Outpatient and Homecare setting
- Develop plans of care for patients and residents, provide hands on treatment, oversee Occupational Therapy,
- Collaborate with interdisciplinary team members to meet established goals and ensure safe discharge plans.
Leader
- For a region consisting of 15 facilities providing rehabilitation services in skilled nursing and outpatient settings
- Developed outpatient programs at two independent living facilities from the ground up
- Marketed programs to referral sources in the community to develop service and company awareness Management of regional and facility P&L's
- Ecipient of 2013 regional excellence award for quality, customer service and financials, of a multi- million 10 facility region providing contract rehabilitation services within skilled nursing facilities providing short term, long term and outpatient services
- Rive 10 direct report rehabilitation directors to exceed monthly and annual goals including revenues/margins, productivity, clinical compliance, customer service and staff satisfaction Exceeded annual Net Margin budgets 3 years in a row
- Ecipient of 2015 top performing region awards in the areas of customer service and fiscal performance Create and manage annual budgets for all therapy departments to deliver financial objectives based on company goals
- Omprehensive education and oversight for direct reports on P&L management to meet financial objectives
- Ducate direct reports and staff on corporate compliance initiatives
- Ducate facility rehabilitation directors and staff on patient programs, objective measures and treatment interventions to ensure optimal patient assessment and outcomes
- Anage the transition of all new contract startups and integration within the facility
- Nsure optimal customer service is provided to all our customers including the patients, families, facility staff and administration
- Onsistent meetings with facility administration to address all the facility needs Report to company president regularly with facility updates and financials
- Maintained good communication between department heads, medical staff and governing boards through attending board meetings and synchronizing interdepartmental functions., for a region consisting of 15 facilities providing rehabilitation services in skilled nursing and outpatient settings
- Developed outpatient programs at two independent living facilities from the ground up
- Marketed programs to referral sources in the community to develop service and company awareness Management of regional and facility P&L's
- Ecipient of 2013 regional excellence award for quality, customer service and financials
Rehabilitation Director
- At a large CCRC providing rehabilitation services at all levels of care including inpatient, outpatient and homecare
- Developed Outpatient and wellness programs in the community
- Arketing to residents within the community and surrounding areas and referral sources about services Facilitated optimal communication with interdisciplinary staff at all levels of care to provide optimal patient outcomes.
Education
Master of Science - Occupational Therapy
Quinnipiac University
Bachelor of Science - Psychology and Rehabilitation Counseling, Psychology and Rehabilitation Counseling Psychology
Boston University
Skills
- Personnel management
- Quality assurance controls
- Healthcare delivery
- Health information systems
- Patient safety
- Schedule management
- Staff supervision
- Patient relations
- Acute and rehabilitative care
- Records management
- Employee retention strategies
- Regulatory requirements
- Planning
- Accreditation support
- Performance metrics
Timeline
Director of Rehabilitation
Healthpro_Heritage
02.2020 - Current
Home Health Occupational Therapist
Synergy Rehabilitation
04.2019 - Current
Home Health Occupational Therapist
Connecticut
04.2018 - 04.2019
Vice President of Rehabilitation Services
Atrinity Home Health, Fairfield County
08.2017 - 04.2018
Director of Rehabilitation Services
Aging and Disabled Home Health Care
10.2016 - 06.2017
Per Diem Occupational Therapist
08.2015 - 06.2017
Regional Director of Operations
Therapy Solutions
05.2012 - 06.2015
Regional Manager
Genesis Rehabilitation Services
01.2007 - 04.2012
Rehabilitation Program Manager
Enduracare at Seabury
01.2005 - 01.2007
Director of Rehabilitation
New England Homecare
09.2003 - 01.2005
Rehabilitation Manager
TLC Staffbuilders
10.2001 - 11.2003
Rehabilitation Manager
Kindred Healthcare
09.2000 - 10.2001
Staff Homecare Occupational Therapist
Homecare, Incorporated
08.1997 - 08.2000
Staff Occupational Therapist
Rehability
03.1995 - 07.1997
Director of Clinical and Financial
leader, Leader
Apple Rehab, Connecticut and Rhode Island
Lifespan, American Senior, clinician, Assistants
Communities, Skilled Nursing
Leader
Rehabilitation Director
Master of Science - Occupational Therapy
Quinnipiac University
Bachelor of Science - Psychology and Rehabilitation Counseling, Psychology and Rehabilitation Counseling Psychology
Boston University