Karen Miller
Fort Myers,FL
Summary
Experienced Director of Rehabilitation Services with experience in the hospital, skilled nursing, and home care industry. A team player with core knowledge of senior living communities including promoting, marketing, and communicating home health, outpatient, and home care services lines. Experience in geriatric care, needs, and planning to improve quality of life. Comfortable with public speaking, community outreach, and business development in the senior living space
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation
Discovery at Home (DAH) LLC
01.2024 - 02.2025
- Business development for outpatient service line
- Director of Rehabilitation for 4 counties/9 facilities
- Maintained relations with Discovery Senior Living (DSL) communities
- Supported Home Health and Home Care lines of service
- Recruited, trained and supervised caregivers and therapy staff
- Assisted Marketing Director with business development and events
- Responsible for staff >32 therapist throughout region
- Participated in interview, hiring, and training process of new employees
- Negotiated contracts with facilities
- Quarterly and annual business plan to increase volume and market share
- Tracked KPIs for agency
- Maintain compliance for licensure for 4 clinics
- Completed monthly compliance requirements for medical oversight
- Ordered DME as directed by clinicians and Medical providers
Account Executive
HCA Healthcare at Home
10.2023 - 01.2024
- Develop and maintain relationships with key referral sources in Lee County
- Consistently exceeded monthly admissions by 20%
- Marketing and education on services provided
- Utilize CRM software to track referrals, monitor sales, and identify growth opportunities
- Attend networking events, health fairs, and community outreach programs to enhance brand visibility
Clinical Rehab Liaison
Encompass Health Rehabilitation Hospital
04.2022 - 10.2023
- Maintain census for 40-bed facility
- Exceeded admission goal >10% for 15 consecutive months
- Completed patient assessment within allotted timeframe
- Maintained >90% referral to admission conversion
- Utilized market analysis data to identify new business opportunities
- Provide in-services to community and referral sources
- CRM proficiency
- Built relations with discharge planners and social workers
Director of Rehabilitation
Premier Healthcare/Page Rehabilitation
09.2019 - 04.2022
- Managed inpatient and outpatient Part B caseloads
- Assisted in verification and authorization with payors to ensure payment
- Educated facility staff for training and assisting
- Coordination of care with case managers for discharge planning, care plans, and weekly caseload reporting
- Managed day-to-day operations of 12 therapy staff, adhering to supervisory and insurance guidelines and coverage
- Managed Care liaison for contractual implementation and support
- Ordered DME for discharge planning
Director of Rehabilitation
AegisTherapies/Genesis Rehab
12.2016 - 08.2019
- Managed day-to-day operations of staff, hiring, supervisory and insurance guidelines
- Coordinated discharge with social services director
- Marketing to Hospital and MD office in-services and presentations
Agency Administrator/Program Director
RehabCare
10.2013 - 11.2016
- Florida Agency Admin/Program Director
- Administrator for Direct Bill to Medicare through Med B
- Completed monthly Medicare billing for >17 facilities
- Completed monthly, quarterly, and annual reports for Primary Agency and extension/non-extension sites in Florida
- Grew OPT program (Part B) through Florida
- Business development, marketing services to area ALFs
- Responsible for hiring, training, and budgeting for staff and contract therapists, along with FT/PT therapists in three facilities
Education
Master of Health Administration -
Rasmussen University
Fort Myers, Fl01.2022
Bachelors of Science - Health Services Administration
Macon State College
Macon, Ga01.2010
Associates of Science - Physical Therapist Assistant
South University
Savannah, Ga01.2003
Skills
- Clinical expertise
- Therapeutic techniques
- Outcome measurement
- Performance improvement
- Interdisciplinary collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Patient education and counseling
- Employee supervision
- HIPAA guidelines
- Task prioritization
- Medical terminology
- Interpersonal skills
- Conflict resolution
- Operations management
- Clinical staff management
- Goal setting
- Professionalism
- Schedule management
- Patient advocacy
- Multidisciplinary team collaboration
Certification
- Certificate of Core Competency for Assisted Living Facility, Florida, #120623503, 2012
- Certificate of Core Competency for Assisted Living Facility, Florida, #171243559, 2022
- Certificate in Human Resource Management, 2025
- Physical Therapist Assistant, Florida, #22167, 2010
- Physical Therapist Assistant, Georgia, #00204, 2003
Timeline
Director of Rehabilitation
Discovery at Home (DAH) LLC
01.2024 - 02.2025
Account Executive
HCA Healthcare at Home
10.2023 - 01.2024
Clinical Rehab Liaison
Encompass Health Rehabilitation Hospital
04.2022 - 10.2023
Director of Rehabilitation
Premier Healthcare/Page Rehabilitation
09.2019 - 04.2022
Director of Rehabilitation
AegisTherapies/Genesis Rehab
12.2016 - 08.2019
Agency Administrator/Program Director
RehabCare
10.2013 - 11.2016
Bachelors of Science - Health Services Administration
Macon State College
Associates of Science - Physical Therapist Assistant
South University
Master of Health Administration -
Rasmussen University
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