Jessica Haggerty
Summary
Dynamic leader and communicator with a proven track record in relationship building and motivational skills, evidenced by roles at Midland Admissions and beyond. Excelled in creating positive experiences, demonstrated by training teams and enhancing customer satisfaction. Experienced with student engagement, conflict resolution, and community building. Utilizes effective communication strategies and a track record of fostering inclusive communities.
Overview
4
4
years of professional experience
Work History
Admissions Ambassador
Midland Admissions
08.2024 - Current
- Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
- Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
- Answered questions honestly and with tact regarding courses, student life, and on-campus living.
- Provided exceptional customer service, resolving issues promptly and professionally for a positive applicant experience.
Cashier Team Lead
Garden Mart
08.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Waitress
Chinuk and El Pedro Sushi Restaurant
06.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collaborated with team members to consistently provide efficient service during peak hours.
Barista
Stillwater Coffee Company
11.2020 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Exercise Science
Midland University
Fremont05-2028
High School Diploma -
Elkhorn Area High School
Elkhorn, WI05-2024
Skills
- Leadership qualities
- Telephone and email etiquette
- Written and verbal communication
- Social media proficiency
- Activity planning
- Interpersonal relationships
- Motivational skills
- Role modeling
- Relationship building
- Active listening
- Emotional support
Accomplishments
-Nationally Registered and licensed EMT
-2X Wisconsin State Powerlifting Champion (2023-2024)
-2X USA National Powerlifting Champion (2023-2024)
-2023 Powerlifting World Champion
Timeline
Admissions Ambassador
Midland Admissions
08.2024 - Current
Cashier Team Lead
Garden Mart
08.2023 - Current
Waitress
Chinuk and El Pedro Sushi Restaurant
06.2022 - 02.2024
Barista
Stillwater Coffee Company
11.2020 - 06.2022
Bachelor of Science - Exercise Science
Midland University
High School Diploma -
Elkhorn Area High School