Jessica Halder
Battle Creek
Summary
Proactive Shift Leader with strong customer service and team management skills. Supervised team members during peak hours to ensure efficient service and satisfaction. Committed to training new employees and fostering a collaborative environment for optimal team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick-fil-A
Battle Creek, MI
10.2023 - Current
- Supervised team members during peak hours to ensure efficient service and customer satisfaction.
- Trained new employees on operational procedures and company policies to enhance performance.
- Managed inventory levels, ensuring stock availability and minimizing waste through effective ordering practices.
- Implemented quality control measures to maintain food safety standards and improve service consistency.
- Resolved customer complaints promptly, fostering a positive dining experience and enhancing loyalty.
- Coordinated team schedules to optimize labor efficiency while maintaining coverage during busy shifts.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Calhoun Christian School
Battle Creek05.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Flexible schedule
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
Timeline
Shift Leader
Chick-fil-A
10.2023 - Current
High School Diploma -
Calhoun Christian School