Jessica Hall
Atmore
Summary
Assisted customers in various industries to achieve high levels of satisfaction. Supported team members by maintaining a process-driven approach with attention to detail. Collaborated with diverse professionals to enhance service delivery.
Overview
12
12
years of professional experience
Work History
Clerk
Wind Creek Casino & Hotel
Atmore , AL
11.2019 - Current
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed all deadlines, enabling timely completion of tasks.
- Supported office clerical functions using word processing and other software, email and office machines.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
- Contacted customers about changes or updates in accounts and communicated potential problems.
- Provided friendly and professional assistance to employees, visitors and customers.
- Copied, scanned and filed documents to maintain office records.
Community Manager
Wind Creek Casino
Atmore , AL
03.2019 - 11.2019
- Monitored online gaming chats and all activity on the website.
- Assisted guests with any questions they had about the website.
- Loaded rewards and promotions onto accounts.
- Troubleshoot the website anytime someone had a problem.
Teleservice Agent
Wind Creek Casino
Atmore , AL
06.2017 - 03.2019
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Identified issues and determined when to appropriately escalate.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed and maintained thorough knowledge of regulatory, departmental and company policies.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Discussed policy features with customers and assisted in choosing best policies for individual needs.
- Assisted existing customers with policy renewals.
Front Desk Receptionist
Muskogee Inn
Atmore , AL
03.2014 - 06.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone or email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Processed payments and updated accounts to reflect balance changes.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHGED -
Escambia County High School
Atmore, AL03.2010
Skills
- Developed spreadsheets to streamline data management and enhance operational workflows
- Implemented strategies to maintain high levels of customer satisfaction and loyalty
- Oversaw billing and invoicing processes to enhance financial accuracy and efficiency Coordinated with cross-functional teams to streamline invoicing workflows Implemented best practices to improve billing operations and reduce discrepancies
- Managed scheduling, correspondence, and documentation to support organizational effectiveness
- Championed effective communication strategies to enhance team collaboration and project outcomes Led initiatives to improve written documentation standards across departments Fostered an environment of open dialogue to promote idea sharing and problem-solving
- Exhibited a high level of professionalism and maturity to foster a positive work environment
- Oversaw scanning and copying operations to enhance document management efficiency Coordinated with team members to streamline workflow processes Implemented best practices for document handling and storage
- Promoted synergy among team members to achieve shared objectives
Education and Training
1 year of supervisor experience
Timeline
Clerk
Wind Creek Casino & Hotel
11.2019 - Current
Community Manager
Wind Creek Casino
03.2019 - 11.2019
Teleservice Agent
Wind Creek Casino
06.2017 - 03.2019
Front Desk Receptionist
Muskogee Inn
03.2014 - 06.2017
GED -
Escambia County High School
Bachelor of Science - Business Administration
Southern New Hampshire University