Jessica Hall
Windsor Mill,MD
Summary
Dedicated and results-driven professional with over 10 years of experience in customer service, healthcare administration, security operations, dispatching, and legal document services. Known for exceptional communication, multitasking abilities, reliability, and adaptability in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Process Server
Nationwide Services
08.2023 - Current
- Deliver court summons and legal documents to residential and business addresses. Follow up with defendants to arrange convenient service times. Maintain detailed service records and ensure compliance with legal delivery requirements.
Patient Service Representative
Valley Pediatric Associates
02.2022 - 08.2023
- Provided front-desk administrative and customer service support. Verified patient information, collected copayments, scheduled appointments, and ensured a smooth patient experience.
Dispatcher
Priority Towing
06.2020 - 02.2022
- Coordinated dispatch operations, handled high-volume calls, assigned drivers, and ensured timely service delivery while maintaining accurate documentation.
Security Officer
Johns Hopkins Hospital
12.2020 - 06.2021
- Maintained campus safety, enforced security policies, and assisted staff, patients, and visitors while responding to security incidents.
Shift Supervisor
Assured Protection
10.2020 - 12.2020
- Managed shift operations, supervised staff, delegated duties, and ensured adherence to safety protocols.
Front Desk Registrar
Kennedy Krieger Institute
03.2018 - 09.2020
- Managed patient intake, scheduling, documentation, and phone communications in a high-volume healthcare environment.
Supervisor
Allied Universal
10.2015 - 03.2018
- Oversaw security staff, coordinated schedules, conducted staff meetings, and enforced operational procedures.
Customer Service Representative
Comcast
10.2015 - 01.2017
- Handled inbound customer calls, resolved service issues, and provided technical and billing support.
Supervisor / Dispatch
Brantley Security
06.2013 - 06.2015
- Supervised security staff, handled payroll, scheduling, training, and dispatch coordination.
Child Care Teacher
Wesley Daycare
01.2009 - 01.2011
- Developed educational activities, supervised children, and supported early childhood development.
Education
High School Diploma - undefined
ConneXions
Baltimore, MDSkills
- Customer Relations
- Schedule Coordination
- Dispatch Operations
- Process Serving
- Legal Document Delivery
- Multitasking
- Time Management
- Conflict Resolution
- Training & Development
- Administrative Support
- Flexibility
Timeline
Process Server
Nationwide Services
08.2023 - Current
Patient Service Representative
Valley Pediatric Associates
02.2022 - 08.2023
Security Officer
Johns Hopkins Hospital
12.2020 - 06.2021
Shift Supervisor
Assured Protection
10.2020 - 12.2020
Dispatcher
Priority Towing
06.2020 - 02.2022
Front Desk Registrar
Kennedy Krieger Institute
03.2018 - 09.2020
Supervisor
Allied Universal
10.2015 - 03.2018
Customer Service Representative
Comcast
10.2015 - 01.2017
Supervisor / Dispatch
Brantley Security
06.2013 - 06.2015
Child Care Teacher
Wesley Daycare
01.2009 - 01.2011
High School Diploma - undefined
ConneXions