Jessica Hall
Peebles
Summary
Results-driven leader skilled in customer service and staff development. Enhances team performance and drives sales through effective engagement and training. Experienced in sales performance and inventory management, consistently achieving targets and optimizing operations. Committed to fostering positive customer experiences and developing staff to surpass operational goals.
Overview
5
5
years of professional experience
Work History
Key Holder
Dollar General
Peebles
01.2026 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Opened and closed the store following established procedures.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised bank deposits and security procedures to support store opening and closing.
- Verified accuracy of register tills at beginning and end of shift.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Maintained inventory levels by restocking shelves and organizing products.
- Replenished merchandise displays throughout the store.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Monitored sales floor for security issues and addressed concerns promptly.
- Executed merchandising strategies that highlighted featured products and drove customer interest.
- Exceeded sales targets through proactive customer engagement and targeted product promotions. by engaging customers, delivering top-notch service and promoting special items.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Provided assistance to customers in selecting products and answering questions. with product selection and resolving complaints.
- Assisted in training new team members on store policies and procedures.
- Trained and supervised staff to enhance customer service skills and product knowledge, contributing to increased store revenue.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Inspected physical condition of store premises to identify any maintenance issues.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Collaborated with management to determine key tasks and delegate to staff members.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Dog Trainer
Karmic Kennels
Peebles
01.2022 - Current
- Developed customized training programs for various dog breeds and behavioral issues.
- Developed strategies for teaching advanced obedience skills including heeling off leash, recall from a distance, scent work, agility courses, and tricks.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Utilized positive reinforcement techniques to encourage desired behaviors in dogs.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Assisted owners in addressing problem behaviors such as barking, chewing, digging, jumping, and aggression.
- Collaborated with pet owners to establish effective training goals and strategies.
- Guided owners in maintaining consistent household rules to facilitate effective behavior modification.
- Created individualized training plans for each dog based on their needs and abilities.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Evaluated dog behavior to identify areas needing improvement and tailored methods accordingly.
- Evaluated the progress of each dog's training program by observing interactions with owners during lessons.
- Conducted group training sessions to enhance socialization skills among dogs.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Conducted group classes to teach proper socialization skills to puppies and adult dogs.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Maintained detailed records of training progress and behavioral changes for each dog.
- Educated pet owners on proper care and handling techniques for their dogs.
- Provided educational seminars for pet parents on topics such as puppy development stages and preventive care measures.
- Responded promptly to customer inquiries related to services provided or general questions about canine behavior.
- Provided support during difficult situations to ensure safe training environments for dogs.
- Participated in community events promoting responsible pet ownership and raising awareness about animal welfare issues.
- Advised customers on selecting appropriate breeds that are best suited for their lifestyle and living situation.
- Assessed and rehabilitated shelter animals for rescue organizations to enhance their adoptability.
- Monitored health conditions of animals through physical exams and lab tests.
- Stayed up-to-date on new developments in canine behavior research and trends in the industry through continuing education courses and professional networking opportunities.
- Kept abreast of the latest trends, research, and techniques in dog training and behavior science.
- Adapted training methods and strategies to accommodate dogs with special needs or disabilities.
- Implemented safety protocols to prevent injuries to dogs and humans during training sessions.
- Provided expert advice and consultations to dog owners considering training or behavior modification.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
- Used food and toy rewards, humane training tools, and verbal and leash corrections to teach dogs behaviors.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Call Center Representative
Maximus Call Center
Winchester
10.2025 - 12.2025
- Answered incoming calls, delivering professional and knowledgeable service to foster positive customer experiences.
- Managed inbound customer inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Addressed customer concerns quickly while maintaining a positive attitude.
- Educated customers on company policies and procedures clearly.
- Provided product information to assist customers with their needs.
- Documented customer interactions accurately in the system.
- Maintained professionalism while managing high call volumes daily.
Crew Member
McDonald's
London
06.2025 - 10.2025
- Assisted customers with orders, delivering friendly and attentive service to enhance customer satisfaction.
- Prepared food items to ensure quality and consistency following standardized recipes and safety guidelines.
- Operated kitchen equipment to efficiently cook and assemble menu items, contributing to a smooth workflow.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Customer Service Representative
budsgunshop.com
Lexington
05.2021 - 11.2022
- Resolved customer complaints through effective communication and problem-solving, ensuring positive customer experiences.
- Assisted customers with product inquiries and order placements, fostering high levels of satisfaction.
- Processed online orders efficiently on company's e-commerce platform, supporting timely delivery and customer retention.
- Maintained accurate product information within inventory management system.
Education
GED -
Owen Count High School
Owenton, KY08-2011
Skills
- Sales performance
- Cash handling
- Inventory management
- Customer service
- Service operations
- Staff development
- Attention to detail
- Decision-making
- Customer relations
- Active listening
Timeline
Key Holder
Dollar General
01.2026 - Current
Call Center Representative
Maximus Call Center
10.2025 - 12.2025
Crew Member
McDonald's
06.2025 - 10.2025
Dog Trainer
Karmic Kennels
01.2022 - Current
Customer Service Representative
budsgunshop.com
05.2021 - 11.2022
GED -
Owen Count High School