Professional Summary
Overview
Work History
Education
Skills
Timeline

Penelope Burke

LVMH Dior
Forney,TX
10
years of professional experience

Experienced retail management professional with a strong background in luxury and specialty retail, client relationship development, sales, team leadership, training, merchandising, and store operations. Proven ability to exceed sales standards, deliver exceptional customer service, develop employees, and create positive client experiences.

Work History

Third Key Holder / Retail Management

2 Years 6 Months
LVMH Dior | 03.2002 - 09.2004
  • VIP Client Specialist maintaining preferred-client records and relationships.
  • Consistently achieved high sales standards in a commission-based environment.
  • Supervised customers, answered product questions, and delivered personalized service.
  • Evaluated employee performance, provided feedback, and trained new employees.
  • Completed POS opening/closing procedures and rotated merchandise and displays.
  • Created store schedules based on customer traffic, employee knowledge, and service needs.

Assistant Manager

1 Year 5 Months
United Colors of Benetton | 09.2000 - 02.2002
  • Resolved customer concerns using industry expertise and strong customer-service skills.
  • Led the buyer and General Manager with reports and store initiatives.
  • Supported systems and processes designed to meet and exceed customer expectations.
  • Promoted team collaboration, performance, efficiency, morale, and retention.
  • Consistently exceeded high sales standards through strong service and follow-through.

Assistant Manager

5 Years 9 Months
French Connection United Kingdom | 10.1994 - 07.2000
  • Supervised the sales floor and supported daily retail operations.
  • Trained sales associates on techniques designed to enhance sales performance.
  • Professionally resolved customer inquiries and complaints.
  • Prepared business and store documents and collaborated with merchandising.

Education

Bachelor of Science - Biology, Minor in Psychology

University of Massachusetts Amherst | Amherst, Massachusetts | 01.2009

Skills

Retail Sales & Client Service
VIP Client Relations
Team Leadership & Training
Sales Performance
Customer Relationship Management
POS Operations
Merchandising & Displays
Employee Coaching
Store Scheduling
Conflict Resolution
Team Collaboration

Timeline

Third Key Holder / Retail Management

LVMH Dior
03.2002 - 09.2004Read More

Assistant Manager

United Colors of Benetton
09.2000 - 02.2002Read More

Assistant Manager

French Connection United Kingdom
10.1994 - 07.2000Read More

University of Massachusetts Amherst

Bachelor of Science from Biology, Minor in Psychology
Read More

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Penelope Burke