Jessica Cramer
Chicago,IL
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
13
13
years of professional experience
Work History
Retail Sales Third Key Holder
ECCO
Chicago, IL
10.2020 - Current
- Responsible for opening and closing the store
- Handling operational procedures
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Delivered in-depth information on product features and benefits so customers could make educated decisions before purchase.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Help raise brand awareness and increase sales
- DOR (Department of Responsibility) Merchandise Presentation Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained professionalism at all times
- Processed customer transactions
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepared large cash deposits with zero discrepancies.
- Maximized sales transactions
- Responsible for general cleaning of the store
- Helped ensure customer satisfaction
- Assists in the organization of the backroom including receiving & processing new inventory and arranging other products and supplies
Guest Service Ambassador
Chicago Cubs Baseball Club, LLC
Chicago, IL
07.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from time of arrival through the end of event.
- Offered knowledge about how to get around the ballpark and the city to guest
- Provided pleasant and friendly customer service experience
Sales Associate Specialist
The Walking Company
Chicago, IL
11.2015 - 03.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized shelves and tables to maintain store visual appeal, engage customers and promote specific merchandise.
- Assists in the organization of the backroom including receiving and processing new inventory and arranging other products and supplies
- Loaded and unloaded merchandise using ladders.
- Solved customer challenges by offering relevant products and services.
- Maintains professionalism at all times
- Assisted an average of 6 customers per day
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed customer transactions
- Increased sales by offering advice on purchases and promoting additional products.
- Responsible for general cleaning
- Helped ensure customer satisfaction
- Replenished merchandise and displays
- Signed up customers for TWC Rewards
- Achieved perfect attendance and on-time record.
Concession Stand Lead (Manager)
Levy Restaurants At Wrigley Field
Chicago, IL
03.2015 - 07.2019
- TEAM (Techniques for Effective Alcohol Management) training each season for 5 seasons in total
- Adhered to alcohol service policies and procedures.
- Received Employee of the Month at Wrigley Field for outstanding customer service and inventory control
- Managed up to 20 employees per shift, developing and implementing action plans to improve operating results, earning up to $1000+ in sales
- Trained and Mentor new employees (Cashiers and Stand Leads)
- Monitored inventory and notified management of deficiencies or shortages.
- Order & verify inventory, track and manage all spoilage, validate stock received and transferred out of the stand (Per Event)
- Oversee the staff in the stand are in proper uniform, appearance and coordination of breaks
- Responsible for receiving the operating bank from the vault, verifying the total & conducting change orders and cash drops
- Ensure preps (cooks) are keeping up with demand for food without over supplying the front line
- Maintained clean, organized workspace according to operational standards.
- Assigning the staff clean up chores before checking them out and proper break down of the concession area at the end of the event.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Supported team members with various needs depending on customer influx and demand.
- Communicated stand offerings and answered guest questions regarding orders.
- Corrected order issues, provided refunds and replaced items.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Returned unused food items to designated storage areas, making sure to cover and date perishables.
Education
ASSOCIATE OF ARTS - General Studies/Music Education
HAROLD WASHINGTON COLLEGE (CITY COLLEGE OF CHICAGO)
Skills
- Customer Service Management
- Microsoft Office
- Handling Complaints and Inquiries
- Inventory Management
- Retail Operations
- Merchandise Promotion and Display
- Delegation and Supervision
- Sales Leadership
- POS Terminal Operation
- Basic Mathematics
- Adaptable to Changing Demands
- Salesforce Software
- Superior Work Ethic
- Willingness to Learn
- Collaboration and Teamwork
- Cash Handling
- Employee Training and Supervision
- Customer Service
Accomplishments
- Supervised up to 18 registers/cashiers
- Was responsible for up to and over $50,000 in cash and products per event
- Handled within one record-breaking season an estimate of $146,000 (cash and product) in one concession stand in 2016.
Timeline
Retail Sales Third Key Holder
ECCO
10.2020 - Current
Guest Service Ambassador
Chicago Cubs Baseball Club, LLC
07.2019 - Current
Sales Associate Specialist
The Walking Company
11.2015 - 03.2020
Concession Stand Lead (Manager)
Levy Restaurants At Wrigley Field
03.2015 - 07.2019
ASSOCIATE OF ARTS - General Studies/Music Education
HAROLD WASHINGTON COLLEGE (CITY COLLEGE OF CHICAGO)