Jessica Hall

• Underwrite and approve surety bonds, including bid, performance, payment, maintenance, completion, and miscellaneous bonds.
• Developed and maintained strong relationships with general contractors and subcontractors, agents, brokers, and internal business partners.
• Evaluated contractor character, capacity, capital, and overall risk profile in accordance with state laws and company underwriting guidelines.
• Analyzed contractor financial statements, Work-in-progress schedules, backlog, cash flow, liquidity, debt and tangible net worth to assess financial strength and creditworthiness.
• Evaluated and interpreted project contract documents, bids, bond forms, indemnity agreements, and supporting documentation to make sound underwriting decisions.
• Communicated underwriting decisions, bond capacity, terms, conditions, and requirements to agents and contractors.

• Advised students on degree requirements, course sequencing, and academic policies to support timely progression.
• Developed individualized academic plans aligned with program requirements and student goals.
• Improved advising workflows by standardizing follow-up practices and recordkeeping within student information systems.
• Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.

• Directed campus operations, aligning academic services, student support, and administrative workflows.
• Managed campus budgets, monitored expenditures, and supported resource planning decisions.
• Partnered with university leaders to implement policies, resolve issues, and improve service delivery.
• Supervised staff, clarified priorities, and strengthened accountability across daily campus functions.
• Guided and supported faculty and staff in University realignment resulting in dissolution of Associate Campus Position to transition into Academic Advisor role managing students on a much larger scale.

• Established a North Carolina DBA to provide individual tutoring sessions to K–6 students for a smooth transition back to school after the COVID pandemic.
• Developed strategic plans to grow brand presence and strengthen market positioning.
• Partnered with students, teachers, and parents to identify needs and create tailored tutoring plans.
• Analyzed student data to track progress and inform effective tutoring strategies.

• Developed comprehensive plans aligning subject matter with educational goals to enhance student understanding.
• Assessed students regularly and customized instructional approaches to maintain progress.
• Incorporated new technologies and instructional strategies to actively engage students and improve learning outcomes.
• Communicated classroom information, assignments, and upcoming events to parents through Canvas, fostering a collaborative learning environment.
• Communicated with parents through Canvas regarding classroom information, assignments, and upcoming events.
• Built relationships with students and parents to improve learning outcomes.

• Delivered guest and administrative services to pilots, passengers, and aircraft-hangar tenants, enhancing overall customer experience.
• Recorded product and sales data using Microsoft products, ensuring accurate tracking and reporting.
• Explained policies and procedures on and off the tarmac and established new membership contracts.
• Clarified policies and procedures on and off the tarmac, facilitating understanding and establishing new membership contracts.
• Scheduled and arranged meetings for the general manager.

• Delivered customer service and resolved complaints, enhancing overall customer satisfaction.
• Coordinated schedules for 16+ employees and trained new hires, improving team efficiency across multiple roles.
• Coordinated schedules for 16+ employees and trained new employees across multiple positions.
• Managed back-office finances, including daily cash intake, checks, coupons, money orders, and Western Union transactions.
• Compiled weekly reports for store managers and corporate offices.
• Developed employee newsletters, daily briefs, and announcements to improve internal communication.

Graduate coursework completed:

Enterprise Risk Management

Business Accounting; Science of Selling

Economics of Marketing

• Graduated with Honors, Cum Laude
• Dean’s List Honoree, Five semesters
• Future Alumni Scholarship Recipient

• AFSB 151: Understanding Surety Bond Basics
• AFSB 152: Analyzing Contract Surety
• AFSB 153: Mastering Commercial Surety and Crime Insurance