Jessica Hanson
Leslie,AR
Summary
Dynamic and results-driven professional with over 25 years of experience in the community association industry, demonstrating a proven ability to tackle complex operational challenges through strong analytical and critical thinking skills. Expertise in contract negotiation and management, coupled with comprehensive financial oversight, ensures effective resource allocation and strategic decision-making. Renowned for crafting robust standard operating procedures (SOPs) that enhance operational efficiency while fostering a collaborative team environment. Committed to driving organizational success by building and leading high-performing teams dedicated to excellence.
Overview
25
25
years of professional experience
Work History
Client Documentation & Records Administrator
Westwind Management Group, LLC
06.2023 - Current
- Manage clients' electronic and physical records to ensure compliance with organizational policies and state laws.
- Implement efficient SOPs for existing filing systems to enhance document retrieval and reduce processing time.
- Coordinate record audits to maintain data integrity and accuracy across multiple departments.
- Develop training resources for staff on best practices for records management and retention policies.
- Facilitate all client records requests.
- Serve as database administrator for entire company to include client training and team training on system portal use.
Chief Administrative & Relationship Officer
Westwind Management Group, LLC
03.2017 - 06.2023
- Developed and implemented operational protocols to enhance workflow efficiency.
- Led team initiatives to optimize resource allocation and reduce waste.
- Mentored junior staff in multiple departments, fostering skill development and professional growth.
- Analyzed performance data to identify areas for process improvement.
- Facilitated new client inquiries, inclusive of providing service proposals an negotiating new client contracts.
- Collected data on client satisfaction.
- Monitored and enhance employee experience.
Director of Administrative Services
Westwind Management Group, LLC
08.2015 - 03.2017
- Streamlined administrative processes to enhance operational efficiency across departments.
- Implemented strategic initiatives to optimize resource allocation and reduce overhead costs.
- Led cross-functional teams in developing and executing organizational policies and procedures.
- Managed office administration to include vendor relationships, negotiating contracts to improve service delivery and cost-effectiveness.
- Implemented and grew compliance enforcement department responsible for community inspections.
- Completed website upgrade for company & software transition.
Association Business Manager
Westwind Management Group
03.2001 - 08.2015
- Began as an administrative assistant and was promoted within 1 year to Association Business Manager. Since then, accountable for all aspects of operations for portfolio clients resulting in overall customer satisfaction. These duties include management of site facilities including building, grounds, and equipment maintenance; expertise in project development and management; creation of annual budgets and management of finances to reduce annual expenditures; competent understanding of legal obligations for both clients and company; excellent communication skills; superb proficiency in use of technologies; and overall ability to self manage and multi-task.
Education
High School Diploma -
George Washington High School
Denver, COSkills
- Client relationships
- Project management
- Operations management
- Budgeting expertise
- Team Leadership
- Negotiations expert
- Organizational Skills
- Financial Management
- Retention scheduling
- Problem-solving
- Records and database management
- Microsoft office
Accomplishments
- Overhauled department, creating SOPs & streamlining processes while ensuring transparency of work.
- Oversaw $13,000,000 construction project including full building envelope replacement and complete civil reconstruction while continuing to run the daily operations of the community including daily communication with clients.
- Provided expert witness for clients, as needed.
- Interview prospective colleagues and participate in the hiring and on-boarding of company personnel.
- Mentor teammates by providing insight, recommendations, and oversight to achieve industry standards and client satisfaction.
Timeline
Client Documentation & Records Administrator
Westwind Management Group, LLC
06.2023 - Current
Chief Administrative & Relationship Officer
Westwind Management Group, LLC
03.2017 - 06.2023
Director of Administrative Services
Westwind Management Group, LLC
08.2015 - 03.2017
Association Business Manager
Westwind Management Group
03.2001 - 08.2015
High School Diploma -
George Washington High School