NQOBILE MAHUNGU
Fairfield,Iowa
Summary
I hold an MBA in Sustainable Business and I have over a year of Academic Records working experience. I am well-versed in maintaining academic records within the university. I am well-spoken as I work with employers from various fields with education verifications.I also have 2 years of working experience as a Contact Centre Agent. I have gained the ability to present solutions to customers and influence Edcon to retain the Financial Products they have on their accounts. My daily tasks included building new relationships with prospective clients and maintaining the existing client base. As a recent graduate, I am seeking a role that allows me to continue learning as well as perfecting my skills as I provide high-quality work and encourage me to flourish as a businessperson. I’m a self-starter with an outgoing personality and a mature attitude.
Overview
6
6
years of professional experience
Work History
Academic Records
Enrollment Center
07.2023 - Current
- Managing academic records, upholding FERPA regulations, supporting effective policies and processes.
Degree Audit and Graduation Specialist
Enrollment Center
10.2022 - 01.2023
- Performing degree audits, consulting with academic departments, enforcing institutional policies and procedures.
Digitization Assistant
Enrollment Center
03.2022 - 09.2022
- Scanning and digitizing documents, file uploading, ensuring document security and confidentiality.
Teacher Assistant
Maharishi Invincibility Institute
03.2020 - 06.2020
- Assisting with teaching duties.
Contact Centre Agent
Accenture/Edcon Place
02.2018 - 02.2020
- Handling customer calls and emails, resolving complaints, upselling products and services.
Education
MBA - Sustainable Business
Maharishi International University
Fairfield, IA12.2023
BA Business -
Maharishi University of Management
01.2020
NQF Level 5 Generic Management -
Maharishi Invincibility Institute
01.2019
NQF Level 3 BPO and Contact Center -
Maharishi Invincibility Institute
01.2016
Matric -
Lemana High School
01.2009
Skills
- Selling FSP/Sales
- Client focus
- Administration
- Customer Service
- Client Relationships
- Database Management
- Records oversight
- Academic Support Provision
- Evaluating records
- Client Service Records
- Records Accuracy
- Academic mentoring experience
- Academic Integrity Promotion
- Functional Academics
- Digital Records Scanning
- Records Disposal
- Academic standards
- Academic goals
- Public Records Searches
- Records Compilation and Maintenance
- Records Management Databases
- Academic writing expertise
- Academic Networking
- Academic support and monitoring
- Maintaining Accurate Records
- Patient records administration
- Academic Tutoring Expertise
- Management Scheduling and Time Records
- Records Management Systems
- Academic English
- Maintained detailed records and documentation, ensuring the accuracy and confidentiality of sensitive information
- Call Records Maintenance
- Searching records
- Records Retention and Destruction
- Academic Record Maintenance
- Records Confidentiality
- File and Records Management
- Teaching Academic English
- Attendance records oversight
- Academic Enrichment
- Academic program understanding
- Auditing Records
- Academic Standards Management
Personal Information
- Criminal Record: None
- Date of Birth: 06/11/91
- Nationality: South African
Drivers
Yes
References
On request
Languages
English
Full Professional
Timeline
Academic Records
Enrollment Center
07.2023 - Current
Degree Audit and Graduation Specialist
Enrollment Center
10.2022 - 01.2023
Digitization Assistant
Enrollment Center
03.2022 - 09.2022
Teacher Assistant
Maharishi Invincibility Institute
03.2020 - 06.2020
Contact Centre Agent
Accenture/Edcon Place
02.2018 - 02.2020
MBA - Sustainable Business
Maharishi International University
BA Business -
Maharishi University of Management
NQF Level 5 Generic Management -
Maharishi Invincibility Institute
NQF Level 3 BPO and Contact Center -
Maharishi Invincibility Institute
Matric -
Lemana High School
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