Jessica Hanson
Limestone
Summary
Oversaw patient billing inquiries as a healthcare associate, fostering clear communication regarding financial matters. Led efforts to address billing questions with empathy and accuracy, enhancing overall patient satisfaction. Developed a thorough understanding of medical billing practices and insurance policies to provide detailed explanations of charges, co-pays, and deductibles. Collaborated with departments to resolve complex billing issues and ensured compliance with HIPAA regulations in all documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
State Account Operation Service Advocate
Florida Blue (Blue Cross and Blue Shield of Florida)
09.2022 - Current
- Working remotely from home using provided company computers and headset. Assisting claimants with navigating through their portals. Tending to providers requesting claim info and policy info. Providing essential information to all required parties. Locating issues on accounts, Resolving issues, Submit work tickets, Leaving diligent notes.
- Remote
Support Specialist
Maryland Department of Labor
10.2021 - 08.2022
- Support Claimants through virtual chat and over the phone. Assisting Maryland Department of Unemployment handle their claims as a contractor. Working remotely from home using an assigned laptop and headset. Assisting claimants with navigating through their Beacon portals. Back dating claims, Pushing out weekly certifications to help them get paid, Locating issues on accounts, Resolving issues, Submit work tickets, Leaving diligent notes.
- Remote
Orthodontic Treatment Manager
Smile Brands Inc.
05.2019 - 10.2020
- Covering North Austin Orthodontics. Manage schedules, treatment planning, financing, sales, patient care, insurance coordinating and communication. Supervising 1 Orthodontists and 3 assistants. Traveling to different cities in the area coordinating patients at each location. My position assists of: entering insurance, scheduling patients, updating provider information, treatment planning, answering the phones, entering/updating patient charts, handling emails, traveling, HIPPA compliance, Creating contracts, Financing, Selling orthodontic products and treatment.
Patient Care Coordinator
Smile Brands Inc.
09.2018 - 02.2019
- Northern Washington area assisting 4 different Orthodontists. Traveling to different cities in the area coordinating patients at each location. My position assists of: entering insurance, scheduling patients, updating provider information, treatment planning, answering the phones, entering/updating patient charts, handling emails, traveling up to 89 miles a day.
Dental Receptionist
Smile Hub Dental
03.2018 - 09.2018
- Assisting 3 doctors, 3 assistants and running 4 practices. My position assists of: entering insurance, correcting claims, noting charts, credentialing doctors, scheduling patients, updating provider information, cleaning office, bill out to patients, entering in insurance payments, processing claims, reactivating patients, treatment planning, answering the phones, creating forms (consent forms), entering/updating patient charts, ordering office supplies, creating promotional events, handling emails, communication with patients.
Customer Support Specialist
Farmers New World Life Insurance
10.2017 - 05.2018
- Full time Customer Support Specialist assisting agents and customers on the phone with life policies.
Support Specialist/ Job Coach
Employer overload
11.2015 - 08.2017
- Full-time Support Specialist for the developmentally disabled. Assisting clients in their work area.
Education
Medical Billing & Coding - Certificate
Penn Foster
04.2026
Business Management - Some college
Pierce College
Tacoma, WA09.2018
High school - undefined
Hayes Freedom High School
06.2008
Accounting - High school diploma
Camas High School
Hayes, VA06.2008
Skills
- Customer relationship management
- Electronic health records (EHR) management
- Benefits administration
- Contracts
- Microsoft Excel
- Clerical experience
- Communication skills
- Billing
- HIPAA
- Record keeping
- Data Entry
- Medical Scheduling
- Microsoft Outlook
- Dental terminology
- Financial data reconciliation
- Insurance Verification
- Customer Support
- Phone Etiquette
- CRM system proficiency
- Google Docs
- Call Center
- Scheduling
- Medical collection
- Organizational Skills
- ICD-10
- Appeals
- Writing skills
- Managing customer accounts
- Office Management
- Medical software
- HP Service Manager
- Supervising experience
- CMS regulatory compliance
- Healthcare compliance
- HCPCS
- Typing
- Leadership
- Medical claims processing
- Patient Care
- Data reporting
- Microsoft Powerpoint
- Team management
- Payment posting in medical billing systems
- Multi-line phone systems
- Training
- CPT coding
- Dental office experience
- Office experience
- Management
- Front Office
- Dental clinic experience
- Microsoft Office
- ICD-9
- Basic math
- Regulatory compliance in claims processing
- Microsoft Word
- Customer Service
- EHR systems
- Professional Emails
- Multiple phones lines
- Excel
- Microsoft
- Dentrix
- Eagle soft
- Curve
- OSHA compliance
Certification
- Driver's License
- Certified Recovery Specialist
Timeline
State Account Operation Service Advocate
Florida Blue (Blue Cross and Blue Shield of Florida)
09.2022 - Current
Support Specialist
Maryland Department of Labor
10.2021 - 08.2022
Orthodontic Treatment Manager
Smile Brands Inc.
05.2019 - 10.2020
Patient Care Coordinator
Smile Brands Inc.
09.2018 - 02.2019
Dental Receptionist
Smile Hub Dental
03.2018 - 09.2018
Customer Support Specialist
Farmers New World Life Insurance
10.2017 - 05.2018
Support Specialist/ Job Coach
Employer overload
11.2015 - 08.2017
Medical Billing & Coding - Certificate
Penn Foster
Business Management - Some college
Pierce College
High school - undefined
Hayes Freedom High School
Accounting - High school diploma
Camas High School